The options on the help site are very restrictive. It is hard to give appropriate feedback when the options are so specific. There should be a section for "other" help requests that don't fit a specific category.
Could you please message us on Twitter at @YahooCare or on Facebook at Yahoo Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: help.yahoo.com
Looking forward to your reply!
David Baldwin commented
WE NEED TO BE ABLE TO UPLOAD A SCREENSHOT WHEN PROVIDING FEEDBACK.
A SCREENSHOT IS WORTH A THOUSAND WORDS, AVOIDS CONFUSION & MISUNDERSTANDING