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Your instructions for switching back to the old email format DO NOT WORK!

Your instructions for switching back to the old email format DO NOT WORK!

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Marilyn Sieck shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi there,

This help page explains how to switch back:

https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true

Please be sure you click on the settings wheel in Mail, not in Help. We have found that some users are trying to make the change to switchback to classic Mail in help.yahoo.com rather than in Mail.yahoo.com. You will not find the option to switchback in Help. You will find it in Mail.

Thank you!
Mail Support

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  • Maria Perrone commented  ·   ·  Report

    Can not get back to old format and I want the old format

  • P Bingham commented  ·   ·  Report

    Ditto below. If you say there's a fix, then dammit make it work. We're all going to go to gmail if this is not rectified.

  • Anonymous commented  ·   ·  Report

    the instructins dont work for me either.

  • Mnestay Inmaine commented  ·   ·  Report

    I didn't see a tab for switching back? What is Yahoo trying to do to us. I've been a loyal yahoo fan since it started. I picked an aol email address and linked it to my yahoo account thus having AOL format. More people need to jump ship before Yahoo will listen.

  • GAL Johnson commented  ·   ·  Report

    does not work.....and every other day....unable to get to mail....YAHOO is working on the problem....is the message that pops ups....give us back our CLASSIC MAIL....NEVER HAD A PROBLEM WITH IT....AND YES,,,,I AM YELLING....

  • Michael Schmidt commented  ·   ·  Report

    As I see it... The ONLY reason for the "Latest and Greatest" updates by Yahoo or any other programs I deal with is to justify the employment of the massive IT departments at the various companies. I was very happy with the old E-mail format. I t took me about 6 months to learn what I wanted from it and it worked VERY WELL. Now I am forced to waste my time AGAIN learning a new format. This is as bad as Microsoft coming out with a "New and Improved" OS or the computer manufacturers coming out with a new model every 6 months !!! The problem is folks can NOT afford to shell out $1000 or $2000 for "New and Improved" ANYTHING at that level. Yahoo, if you are going to offer a change in formats ANYWHERE in your stuff... pre-test the day lights out of it so that the average individual who does NOT have a degree in Computer Science can understand it... THEN release it !!!

  • Shay Ski commented  ·   ·  Report

    It didn't work for me either... UGGGH

  • Lori Garner commented  ·   ·  Report

    I gave in and tried the new email. I DON'T like it. I tried to go back to the old email and I did what the instructions said and can't do it. Why? Because there is nothing that says old email. Not happy about that. How do I get back to the old email??

  • John Robert Valencia commented  ·   ·  Report

    I would like to get back on the settings where i can edit my info. My email is for my personal and office work and my information written was incorrect. How can i possibly change those personal details correctly if you are prohibit it from changing. It must be change, we are the one who knows our password and everything and yet we can't change those information. Yet, you suggested that we better create a new email address? that's weird, I try to create my new account and log in the information correctly but i wanted to use my old email address and then there is a pop up message that we cant use it because we already use that email already.. that email was the one i use., i only wanted to use my old email address with the correct information.. can you please correct your settings. your email is getting complicated..

  • COUNT GORBY commented  ·   ·  Report

    I WANT MY OLD YAHOO EMAIL BACK.!I CAN ACCESS MY INDIVIDUAL EMAILS BUT CANNOT OPEN THEM. YOUR INSTRUCTIONS FOR SWITCHING BACK TO THE PREVIOUS FORMAT DO NOT WORK.YOUR HELP FORMS ARE USELES,WHAT IS A YAHOO EMAIL SUBSCRIBER TO DO?

  • joseph wilkerson commented  ·   ·  Report

    I want my old email back or I'll be forced to change my email address. Your inst. don't work!

  • Weldon Jones commented  ·   ·  Report

    you need to follow your own instructions cause what ever your seeing it sure not showing on mine so i can get my old email format back

  • R P commented  ·   ·  Report

    YOU DUMB *****- TRY TO FOLLOW YOUR OWN DIRECTIONS- DOESNT WORK- YOUR NEW FORMAT CHOPPED OFF HALF OF ALL MY FOLDER NAMES-DUMB *****

  • Elena Powers commented  ·   ·  Report

    The instructions provided for returning to the old email format do not work: there is no "return to the old format" option under Settings

  • Elena Powers commented  ·   ·  Report

    This is not an idea, but a request. Your instructions for returning to the old email do not work: there is no "return to old email format" option under Settings. What do I do now?

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