customer service
Customer service is horrible. How hard is it to take care of all of the issues I have in one email without me having to start another claim. Yahoo has to be the absolute worst with trying to figure out how to unlink and delete accounts. I guess you get what you pay for, nothing.
-
Edwin Hampton commented
To Yahoo "Customer Care?": I ALWAYS INCLUDE THE FULL HEADER INFORMATION THAT YAHOO SUPPLIES WITH "VIEW RAW MESSAGE" , IF "CUSTOMER (UN)CARE" WAS MISSING THAT INFORMATION, BLAME EITHER A UNDER TRAINED OR OVERWORKED REPRESENTATIVE, OR A MALFUNCTIONING WEB PAGE!!!!!!!!!
-
Edwin Hampton commented
On Monday, March 16, I reported FOUR different spammers sending from Yahoo accounts. I received only THREE "Customer Care" replies. Since "Customer Care" does NOT IDENTIFY WHICH COMPLAINT to which their response applies, it seems ONE YAHOO SPAMMER escaped their notice. I have NO IDEA which!
-
Edwin Hampton commented
Here is another "Customer Care" reply that gives me NO INFORMATION to work with!
In February, I reported 11 Yahoo accounts used by SPAMMERS, 7 sent from, 2 reply to, and one SPAM using different Yahoo sending and Reply accounts.
On Monday, March 2, 2020, 2:40:24 AM CST, Yahoo Customer Care <customercare@cc.yahoo.com> wrote:
Thank you for your reply,We didn't receive the full headers we were looking for in your last reply. The headers should contain more than 20-30 lines of text and include the original subject line, the message body, and the dates/times of delivery.
If using Yahoo Mail, you can view this help article for steps on viewing the full headers clicking here: https://help.yahoo.com/ kb/new-mail-for-desktop/ SLN28478.html?impressions=true . For non-Yahoo Mail users, the Working to Halt Online Abuse (WHOA) website offers instructions on how to get the full headers for the email client you're using.
Without the requested info, we won't be able to look into this issue for you.
Thanks again for contacting us,Kind regards,
D..........Yahoo Customer Care - An Oath Brand
ref:_00D1N2dUvu._5003m105ovJ:ref
-
Edwin Hampton commented
customercare@cc.yahoo.com <customercare@cc.yahoo.com>
Sep 19 at 3:04 AMHello,
Thank you for contacting Yahoo.
After looking into this, we've determined that the email in question didn't originate from the Yahoo Mail system. Some senders will forge the header information in order to make it look like a message came from our mail servers.
Assume that any unsolicited message asking for your login info or other sensitive data is part of a scam to gain unauthorized access to your account. You should just delete these messages. Going forward, you can learn to tell whether or not an email came from Yahoo
If you've already entered your information into a suspicious message or webpage:
Secure the account immediately .
Use the Sign-in Helper if you're unable to access the account.
Contact your financial institution if you provided credit card or other financial details.We appreciate your patience and understanding.
Best regards,
TylerYahoo Customer Care
ref:_00D1N2dUvu._5003mwteoM:ref
******* My reply *******
WHICH COMPLAINT WAS THIS??
Was it the complaint, sent from admin@kusale.comm that was USING THE YAHOO ADDRESS asiapacificlottoi@yahoo.com FOR REPLIES?If so, does it mean that Yahoo doesn't CARE that it's accounts are used by fraudsters to COLLECT REPLIES, and only objects if the accounts are used to SEND SPAM?
********* your response*************
no.reply@cc.oath.com <no.reply@cc.oath.com>
To:
Sep 19 at 12:19 PM
Hello,Thank you for contacting Yahoo Customer Care. This is an automatic response to your recent inquiry in case number 01422113. Your case has been closed as we have not received a response in over 5 days since the last email we sent you. If you have general feedback or wanted to let us know your issue was resolved, we'd still love to hear it! Please reply to the survey you received via email.
If you have a new issue, or your previous one wasn’t resolved, please submit a new help request at help.yahoo.com and we’ll respond as soon as possible.
Thanks!
The Yahoo Customer Care Team
*********** my response**********
what do you mean by closing a case "that you have not received a reply within 5 days"???
I replied to your only message within 12 hours of receiving it!!This is NOT "CUSTOMER CARE"!
-
Edwin Hampton commented
Totally AGREE! This is "CUSTOMER FRUSTRATION" not "Customer Service"
I submitted an Abuse Complaint against a Yahoo account Phishing for MY account information.
I used "Yahoo help, submit a form" the form has blocks for the account I am reporting, full headers, message text and a description of the complaint.
Yahoo's reply included "For any Abuse related concerns, please reply to this email directly and we'll investigate your report further. "
Why should I have to reply? In the web page form, I entered that the account in question was phishing for log-in credentials (it turned out to be a malware link!)
I replied including Full header and message text (as sent) information and received another request.
"The email you have received does not seem to be from Yahoo, in the following link you will find how to identify the official communications of Yahoo."
"Before I can help you out, I just need a few more details about the issue.
Please reply to this email with:
The full internet headers of the original message, including the email message content."
I supplied the full message headers, and text that Yahoo will display as "view raw message" on the original form, and can read them in the text of Yahoo's second reply, which included the text of my first reply WITH the headers and message text!
When the message header contains " (domain of yahoo.com designates 66.163.188.148 as permitted sender)" WHY would "customer Care" think it was Not sent from a Yahoo account??Why bother requesting information on a form, if they IGNORE EVERYTHING except who submitted the form???
I asked them if anyone there could READ and Understand English.