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I mistakenly marked an e-mail as Spam

I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!

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Carol shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

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  • chris doney commented  ·   ·  Report

    Important work emails have suddenly started to go into my spam folder. I mark them not spam, and they still go into the folder. Incredibly annoying and potentially costly if I don't check my spam folder every day. I am thinking of changing to a different provider

  • Erika Forni Garcia commented  ·   ·  Report

    Others have described this already (but voting has been disabled), and yet NOTHING has been done. I get lots of emails from trusted contacts (those I have written to many times) in my Spam folder. I have marked them as "Not Spam" repeatedly, have even created filters to ensure their email addresses go to the Inbox, and yet they continue to land in Spam. I am so fed up as I have missed a few urgent emails because of this! What is going on??

  • Jane M Milhans commented  ·   ·  Report

    Please stop designating my email as SPAM. I use it for business communications. Do not ask me to go to FB, Twitter or any other source. This problem needs to be fixed.

  • Ildar Sadykov commented  ·   ·  Report

    I have sent a email to someone but Yahoo have put the return answer to spam. Yahoo must not putting emails from conversation to spam.

  • Robert Kaminski commented  ·   ·  Report

    Many of my important contacts are coming in as Spam. I click 'Not Spam' but many still repeatedly come in as spam. Yahoo needs to correct

  • Hank Hill commented  ·   ·  Report

    STOP flagging every **** email I get as potential spam. I keep clicking "it's safe" to no avail.

  • Robert Bradley commented  ·   ·  Report

    STOP SENDING LEGIT EMAILS TO SPAM. Recently May 2022 ish; Yahoo began sending many non spam emails to our spam folders. Even messages that are replies to my emails. Emails from existing contacts etc. Very irritating. Fix the problem please.

  • Ron Wynn commented  ·   ·  Report

    I am sick and ******* tired of find emails SENT ONLY TO ME from actual people that you MORONS are marking as spam. YOU DO NOT KNOW WHAT YOU ARE DOING! Turn off ALL automatic spam rules and let me decide what is and what is not spam. ******* IDOTS!!!!!

  • f commented  ·   ·  Report

    Emails from regular contacts are randomly (not always) sent to my spam folder. I have clicked "Mark as not spam" on these emails and it moves that email to my inbox but it keeps happening WITH THE SAME EMAIL ADDRESSES ALREADY MARKED AS NOT SPAM.

    NOTE: I exclusively check this email account through the Yahoo mail site or the Yahoo mail app, not through a third party client.

  • Chris Walsh commented  ·   ·  Report

    There are dozens of posts asking for the same thing but none of them can be voted for because they are all closed.
    The spam filters are imperfect and often important emails are sent to spam, even after I've reported messages from the same sender as not spam.
    If the unread number would display like it does for the inbox then users would be less likely to miss emails.
    I know I can hover over the spam folder and see the number unread but that still requires that I remember to check it.

  • geoffroy vandeputte commented  ·   ·  Report

    The spam filter is not working any more. It certainly does not learn from our input. Important mails keep going to the spam folder.
    Please solve this important problem !!!!!!

  • Julie Goodfield commented  ·   ·  Report

    Thanks Yahoo. I missed an important job interview because you sent a good email I've already responded to into my spam folder. I can't even find a phone number or support email address. I think I should say GOODBYE TO YAHOO!!!!!

  • Justin Bartlett commented  ·   ·  Report

    Starting a few weeks ago, suddenly many of my most important emails are being sent to the spam folder. This includes email from addresses I have sent emails to, and also includes email from addresses in my address book. Your spam filter is now actively harmful, and is doing more harm than the spam it is supposed to filter. I don't know what you changed in your algorithm, but it is absolute garbage and unacceptable. I pay for this business email and it's now a complete joke. And I can't even turn off the spam filter, so it is actively and (currently) unfixably making my life and my business worse. I award you zero stars, and may God have mercy on your souls.

  • Mehmet Muhanna commented  ·   ·  Report

    all emails coming from our office 365 server marked as spam in yahoo.
    we tried too many things with no luck.

  • Joanna Cameron commented  ·   ·  Report

    I have clicked "not spam" and added addresses to my contact list and even set up filters to send emails from specific email addresses to my inbox and they STILL continue ending up in my spam folder.

    I've used all the tools available, and yahoo mail still can't send emails appropriately to my inbox. This is beyond frustrating.

    How can I resolve this? Sign up for Gmail???

  • Sunil Matta commented  ·   ·  Report

    Your email is consistently putting VALID and important emails into spam!
    This is horrible. The sender of these emails are a law firm.
    Please stop doing this!!!

  • Mark Weaver commented  ·   ·  Report

    emails from my contacts have started going into my spam folder. WHY??????????????????

  • Rebecca Metcalf commented  ·   ·  Report

    Something has changed, and now emails that I'd been getting for work are being tagged as spam and sent to the spam folder. I'd love to have an option of permanently saying, "this email is ok. Stop thinking it's spam!" I've had several very critical and time sensitive emails get put in the spam folder when they don't belong there. It's annoying to need to check both my inbox AND my spam folder multiple times a day.

  • Junko Moberly commented  ·   ·  Report

    The Yahoo / ATT spam filter setup is about the worst software I've ever encountered. No idea how the spam filters are controlled. If I move a message out of spam, it goes right back in.

  • David Pasta commented  ·   ·  Report

    There needs to be a way to turn off the spam filter. Just add a button under rules to "turn off spam filter." The published trick of a creating a rule asking anything with @ to be moved to Inbox does not seem to work.

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