Fix the threading policies!
Your format for managing threads is horrible. It's even worse on the mobile app! Collapsing all emails into a single line item means a subsequent email is easily overlooked. I missed an appointment because I thought I had only the initial message and missed a later one where it was rescheduled. Fix this!
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Edward Shaw
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Edward Shaw commented
Your format for managing threads is horrible. It's even worse on the mobile app! Collapsing all emails into a single line item means a subsequent email is easily overlooked. I missed an appointment because I thought I had only the initial message and missed a later one where it was rescheduled. Fix this!