Extend the opt out period on price increase, subscription changes
In January my subscription changed from $34.99 to $5 dollars a month ($60) via an email. If you are going to do this type of blind subscription change, would you make the opt-out period more realistic? Doing a 71% price jump on the sly is pretty distasteful.
"If you don’t opt-out, your continued subscription with Yahoo Mail Plus constitutes your acceptance of this change."
Right now, as a company, I am looking at this as pretty dishonest. It was done on purpose this way, and I really don't trust you anymore.
If the opt out period was longer that gave people a change to see the bill change it would show you care about be transparent. But now, they way you set it up on your side, its just a gotcha. Having company I depend on play gochta games don't inspire trust.
Also, if you could flag these sort of blind silent cost increase with a red flag, important. That would be useful in the future also