"How can we improve ......" ?
Why do you even bother asking such a rhetorical question, when you have absolutely no intention of even reading the responses ?? You are the most insincere, untrustworthy "customer service team" ever assembled. Change my email back to basic email. THAT would be the biggest, best improvement you could possibly do. You were able to change it without asking me, or even providing an option. Now, change it back. I do not believe at all you "can't" change it. You made a mistake, now admitting your failings, and change my email back to basic email.
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Ralph Chirico
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