this is the most convoluted way of doing contacts I have ever seen. The e-mail system assumes I want every blasted person I write in the contact list. You cannot easily edit or delete in a group. You can in Google, but for some stupid reason you thought it would be a good idea to have us delete INDIVIDUALLY? Why? Did it not OCCUR to you that we might just want to click on a group and delete? Why can we just not go to a CONTACTS page instead of the right side of the screen? If GOOGLE can do this, why can YOU not?

Your help system desperately needs a rework, the way it is designed makes zero sense. My account was given limited access when I attempted to join some fantasy football pro leagues, because I apparently had made another account. I found and deleted the other account but still had limited access, so I attempted to go through your help system to resolve the issue. First, I called the 800 number and was told they could not help me and that I would need to go to the help site and either search for answers or go through chat. So, I went to the support site and attempted to open chat. Chat was closed, so I sent an email. After sending an email I contacted Yahoo support via Twitter, they too told me I needed to go to the help page and open chat. I asked another question and they straight up stopped responding. The response I got via email told me they could not help me and that if I went through chat, they would be able to resolve the issue. So today I opened the chat, and after about 30 seconds of chat they told me they could not help me and that my issue needed to go back to email. What!? Every support system you have tells me to go to chat, and chat then tells me “we can’t help you, go back to email.” I pointed this out to the person in chat and she said it is done this way because identity cannot be verified via email.

The problem is, the extent of your identity verification in chat boils down to basically “What’s your name?” If that is going to be all you do for identity verification, it can be done, and done better, via email. I could have easily sent a jpeg of my drivers license or something via email, which proves my identity far more. The real problem is the royal runaround we must go through to get the help we need. You should not have every other support system (help site, email, Twitter) telling people to go to chat, and then have chat agents tell people they cannot help and that the issue needs to be resolved via email.

It is a system that just comes off like you guys do not actually want to help us, and the funny thing is, it's for Yahoo Fantasy Football Pro Leagues. I am literally trying to give you guys money, which you don't seem to want.

Add a feature to report specific te3chnical support issues. When I click in the box to select an email to move it, it just opens it instead, the buttons don't function to submit, star, or follow any of the commands it just freezes. It wouldn't copy and paste my message nor save it as a draft, so I lost ot when I refreshed and had to start over. Refresh and logging out and back in Yahoo doesn't work. Even restarting the whole computer doesn't work because it's Yahoo's fault and not the internet or computer. Only yahoo does this to me. I thought it was the phone at first, but on my PC it's doing the same thing! It keeps messing up. And there;s not support for customers even before COVID-19, so there's no way I'd pay for services on here seeing how bad it is. Help should offer more to include a feature to submit tech support tickets, easy accessibility to chat or call tech support for troubleshooting efforts, and customer service contact info easily available to speak to someone to assist and then maybe people would buy more products; as it is they have enough money with all these ads to hire support staff, so stop being so cheap.

You will never let me say anything or listen to anything anyone ever says. Yahoo is owned and controlled by Trump supporters and the comments were stopped so that Trump could silence any dissent or exposure of his lies on Yahoo until after the election.
I'm finished with Yahoo and I will do everything I can to hurt the company and the brand from now on and never spend one red cent on anything to do with the website.
Yahoo made its bed. Now lie in it.
Bankruptcy is now on the horizon for Yahoo. The dye is cast. All of its employees will be joining the other 30 million Americans who have lost their jobs in the past few months.

Yahoo -- please go to ****.

first you say comments are gone and to take a survey.
then you discover that you can take the survey multiple times and put a cookie on my machine to stop multiple submissions.
then yo take away the survey and just say "our goal is to ..."

this indicates that your quick, no thought attempt of censorship backfired.

What was wrong with allowing comments. I'll tell you what is wrong - it did not agree with your left leaning attempt to censor any comments that will not support your political views.

keep it up and you can move your office to Portland. Shame on you yahoo.

I USED to spend 2 to 3e hours a day after work reading news, PERUSING ADS and COMMENTING. But apparently Verizon and Yahoo! HATE the First Amendment because you KILLED the comment section like a third world dictator. I might as well live in China. Your anti American, Constitution hating stance has caused me to go from perusing Yahoo! 2 to 3 hours a day to me checking my email and going elsewhere where my opinions are respected. We DON'T need some corporate entity "Keeping us safe" That is as insulting as it is denigrating. Restore comments or I'm done. Corporate fascists.

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