Yahoo Help



Help us improve the Yahoo Help site

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We invite you to share your thoughtful and specific feedback with us. At Yahoo, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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  1. You can improve help.yahoo by actually providing accurate information.

    Provide accurate 'help' information and make it possible to actually contact a real person. Perhaps add an on-line chat option like other companies do.

    1st ranked

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    Gathering feedback  ·  1 comment  ·  Help Content  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have a viable 'contact us' feature. What you currently have is useless

    Your 'contact us' link is laughable. Doubt anybody gets any real answers from that waste of space. None of the catagories ever fit the answer I am looking for.

    2nd ranked

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    Gathering feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. TURN BACK ON COMMENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    TURN BACK ON COMMENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    2nd ranked

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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Horrible help site

    It is impossible to get a specific question answered. I have tried the contact us button but that only takes me back to the original help page, The Chat assistant is useless. It is very frustrating that I have spent 30 minutes trying to find an answer to where an email is that has nothing to do with restoration. I still do not have an answer! Thinking of leaving Yahoo if it is going to be like this.

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    1 comment  ·  Help Pages Functionality  ·  Flag idea as inappropriate…  ·  Admin →
  5. Actually allow me to report an issue without charging me

    Allow customers to actually communicate a problem with e-mail.

    5th ranked

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    Gathering feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Your help site is the worst!!

    I’ve spent the last hour trying to figure out why I can’t reset my password. I’ve tried to talk to the robot and he keeps trying to get me to call you all, but I don’t wanna subscribe and pay 4.99$! I the password reset center keeps say “uh oh try again later” and I don’t know what to do so if anyone can help me please do since Yahoo! Is incapable of helping me! And I’m using one of My other account to post this but the one that’s locked I need help with!

    6th ranked

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    2 comments  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bring back the comments section

    Is the management at yahoo so worried that people will read the comments section which almost always is contrary to the underling idea of the main article. Yahoo have some courage and reopen the comments.

    7th ranked

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Today, 7/22/20 articles are posted with NO option to address the misinformation promoted by Yahoo! I took your survey. Now what?

    Today, 7/22/20 articles are posted with NO option to address the misinformation promoted by Yahoo! I took your survey. Now what?

    7th ranked

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    1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  9. Yahoo is a Total liberal biased company

    why are your articles always on the side of the protesters and as well, completely anti-trump. I think I know the answer to it. Your based in SF

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    1 comment  ·  Abuse  ·  Flag idea as inappropriate…  ·  Admin →
  10. Dear Yahoo associate(s), please, go back to the comments after articles, the no possibility to comment make the site not interesting

    Dear Yahoo associate(s), please, go back to the comments after articles, the no possibility to comment make the site not interesting

    10th ranked

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. When commenting on news stories, words commenters type are being censored for the letter combination of A followed by two S's.

    Stop censoring normal words in comments. You've been censoring words such as "classroom" because of the series of letters in the center of the word.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Your decision to curtail public feedback in your News area is hideous. It feels like you simply decided to "shut people up".

    Your decision to curtail public feedback with regard to News articles is hideous. It feels like you've decided to silence America. I get most of my news from your page, and I enjoy expressing, as well as reading the thoughts of others. However, due to this awful decision on your part, I am considering a change.

    12th ranked

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    1 comment  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Stop useless beapgeminicom advts

    Stop immediately useless advertisements

    12th ranked

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    2 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  14. There seems to be NO HELP

    HELP and CUSTOMER CARE.. an oxymoron if there ever was one. I have been having log in issues and have reset my passwords to no avail. I cannot get through to Customer or Yahoo Pro for assistance. All I get is the questionable opportunity to listen to a LOUD, ANNOYING excuse for music and repeated whining about COVID-19. We know it's a problem, we know you're under-staffed, just DELETE the unnecessary music (?) and announcements and let us peacefully wait in silence ((maybe an occasional SOFT beep). Today I listened to about 45 minutes of "hillbilly heaven" + announcements and…

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    1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  15. 17th ranked

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Your Help Centre does not allow us to forward an appeal to a wrongful deletion of an answer on yahoo answers.com

    I've tried clicking on the 'Contact Us' option to no avail; and it isn't directing us to anyone who can help or allow us to submit an appeal... also tried to share with Live Chat, and it doesn't respond with the proper criteria to help with this issue. Are the technicians yahoo hires to maintain site sufficiency aware of this problem?

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    1 comment  ·  Abuse  ·  Flag idea as inappropriate…  ·  Admin →
  17. E mail encryption

    I want to send encrypted e-mail, but i am not able to do it . Can you please add the features to my e-mail so that i can do that or advice me on how to send an encryption e mail please.
    Thanks.

    15th ranked

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    1 comment  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. You ran ad for PLAYBEATZ earbuds.. I bought them, plus extra warranty... NEVER GOT THEM.. company is a complete fraud and you allowed ads

    I bought PLaybeatz earbuds from an ad ON YAHOO Home PAGE .. Its a fraud company.. never got them.. BBB says Company does not exist..YOU OWE ME $$$$$ You ran the ad

    17th ranked

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make manager available to the public

    How is it possible that you guys are here to service a customer but when you’re asked to provide a manager to support the customer he’s unavailable. That is just absolutely ridiculous and you have a representative by the name of Juan that works for you That is extremely rude and he is in the cancellation department. He personally indicated to me over the phone that he is not here to help the customer only to cancel accounts. Which is absolutely ridiculous considering that every business revolves around customer service. I would like a manager to call me back immediately.!!!

    19th ranked

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Yahoo sucks they need a human to acualy walk you threw your problems

    Need an acual human to walk you threw a problem
    Yahoo sucks

    19th ranked

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    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
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