Yahoo Help



Help us improve the Yahoo Help site

If you would like to provide feedback for a particular Yahoo product, please visit our feedback site to select the particular product you wish to provide information about.

If you'd like to leave specific feedback for our Contact Us flow, please do so in this forum.

We invite you to share your thoughtful and specific feedback with us. At Yahoo, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

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  1. You can improve help.yahoo by actually providing accurate information.

    Provide accurate 'help' information and make it possible to actually contact a real person. Perhaps add an on-line chat option like other companies do.

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    Gathering feedback  ·  1 comment  ·  Help Content  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have a viable 'contact us' feature. What you currently have is useless

    Your 'contact us' link is laughable. Doubt anybody gets any real answers from that waste of space. None of the catagories ever fit the answer I am looking for.

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    Gathering feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Actually allow me to report an issue without charging me

    Allow customers to actually communicate a problem with e-mail.

    3rd ranked
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    Gathering feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Horrible help site

    It is impossible to get a specific question answered. I have tried the contact us button but that only takes me back to the original help page, The Chat assistant is useless. It is very frustrating that I have spent 30 minutes trying to find an answer to where an email is that has nothing to do with restoration. I still do not have an answer! Thinking of leaving Yahoo if it is going to be like this.

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    1 comment  ·  Help Pages Functionality  ·  Flag idea as inappropriate…  ·  Admin →
  5. Yahoo is a Total liberal biased company

    why are your articles always on the side of the protesters and as well, completely anti-trump. I think I know the answer to it. Your based in SF

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    0 comments  ·  Abuse  ·  Flag idea as inappropriate…  ·  Admin →
  6. TURN BACK ON COMMENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    TURN BACK ON COMMENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    6th ranked
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Your Help Centre does not allow us to forward an appeal to a wrongful deletion of an answer on yahoo answers.com

    I've tried clicking on the 'Contact Us' option to no avail; and it isn't directing us to anyone who can help or allow us to submit an appeal... also tried to share with Live Chat, and it doesn't respond with the proper criteria to help with this issue. Are the technicians yahoo hires to maintain site sufficiency aware of this problem?

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    1 comment  ·  Abuse  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stop useless beapgeminicom advts

    Stop immediately useless advertisements

    6th ranked
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    2 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  9. There seems to be NO HELP

    HELP and CUSTOMER CARE.. an oxymoron if there ever was one. I have been having log in issues and have reset my passwords to no avail. I cannot get through to Customer or Yahoo Pro for assistance. All I get is the questionable opportunity to listen to a LOUD, ANNOYING excuse for music and repeated whining about COVID-19. We know it's a problem, we know you're under-staffed, just DELETE the unnecessary music (?) and announcements and let us peacefully wait in silence ((maybe an occasional SOFT beep). Today I listened to about 45 minutes of "hillbilly heaven" + announcements and…

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    1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  10. E mail encryption

    I want to send encrypted e-mail, but i am not able to do it . Can you please add the features to my e-mail so that i can do that or advice me on how to send an encryption e mail please.
    Thanks.

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    1 comment  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Today, 7/22/20 articles are posted with NO option to address the misinformation promoted by Yahoo! I took your survey. Now what?

    Today, 7/22/20 articles are posted with NO option to address the misinformation promoted by Yahoo! I took your survey. Now what?

    11th ranked
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    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  12. Your help site is the worst!!

    I’ve spent the last hour trying to figure out why I can’t reset my password. I’ve tried to talk to the robot and he keeps trying to get me to call you all, but I don’t wanna subscribe and pay 4.99$! I the password reset center keeps say “uh oh try again later” and I don’t know what to do so if anyone can help me please do since Yahoo! Is incapable of helping me! And I’m using one of My other account to post this but the one that’s locked I need help with!

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    1 comment  ·  Account Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. You ran ad for PLAYBEATZ earbuds.. I bought them, plus extra warranty... NEVER GOT THEM.. company is a complete fraud and you allowed ads

    I bought PLaybeatz earbuds from an ad ON YAHOO Home PAGE .. Its a fraud company.. never got them.. BBB says Company does not exist..YOU OWE ME $$$$$ You ran the ad

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Your decision to curtail public feedback in your News area is hideous. It feels like you simply decided to "shut people up".

    Your decision to curtail public feedback with regard to News articles is hideous. It feels like you've decided to silence America. I get most of my news from your page, and I enjoy expressing, as well as reading the thoughts of others. However, due to this awful decision on your part, I am considering a change.

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    0 comments  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Yahoo sucks they need a human to acualy walk you threw your problems

    Need an acual human to walk you threw a problem
    Yahoo sucks

    14th ranked
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    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
  16. When commenting on news stories, words commenters type are being censored for the letter combination of A followed by two S's.

    Stop censoring normal words in comments. You've been censoring words such as "classroom" because of the series of letters in the center of the word.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Change a offencive site is on Yahoo home page.

    Please remove the “Black Lives Matter” site from Yahoo’s home page, because their group has committed a large number of violent crimes, against innocent people and their property plus, the disrespect and people killed, because of this movement. They have committed arson, looting, destruction of historical sites, showing disrespect for the law and our government, as they hid behind the excuse. that they only hold peaceful protests, which is factually not true. I find this site offensive, because they proclaim one thing, while doing another. I have been using Yahoo for about 25 years and was satisfied, until now. This…

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    0 comments  ·  Abuse  ·  Flag idea as inappropriate…  ·  Admin →
  18. 14th ranked
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    1 comment  ·  Product issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. One Calendar problem and three suggestions...

    Love your calendar!! I've been using it for about 16 years as as a firefighter with an 8 day shift rotation, yours was (is?) the only calendar that allows me to select my customized "Repeat every 8 days" so as to populate my recurring shifts (and therefore the rest of my other life's regular events) for my whole career easily. Thank you!!

    First suggestion, add Calendar to the "product list" on your feedback list at https://yahoo.uservoice.com/ so I and others can provide specific feedback on Calendar issues and make sure it will go to the right people to have it…

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. OOPS is not an answer on a page for Restore e-mail - what can I do to find a missing e-mail in progress

    Do not use "OOPS" on a necessary page to look for a missing e-mail in progress. Some of us are not teenagers and need a better reply than OOPS!

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    0 comments  ·  Help Content  ·  Flag idea as inappropriate…  ·  Admin →
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