How can we improve New Mail?

I absolute hate your new format. Too few emails are being displayed. Cannot find Contact list.

Show the contact list. I am not able to find it. Also you are displaying too few emails, on my laptop only five, cannot expand window. I have this new format. How do I go back to the old one?

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christian mortgat shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Planned  ·  AdminProduct Support (Admin, Yahoo) responded  · 

Hi there,

Our engineers are working on incorporating Contacts into the new format. We appreciate your patience while we work on this.

In the meantime, you can access contacts by clicking on the icon on the upper right side (small icon made up of a rectangle with three small stacked squares). This will open Contacts in a new tab of your browser in the Classic Mail look. You can also access your contacts via

Thank you!
Mail Support


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  • Anonymous commented  ·   ·  Flag as inappropriate

    When you click Contacts, you go back to Classic Mail -- but can't use it. What's the point if this? Why was this not addressed before the forced change?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Dear Admin,
    The Samsung products running Android dont have classic as an option to do as you suggest. I have a contacts list which is good but no way of adding a new contact. Please solve this issue quickly and simply, put the old version of Yahoo Mail back in place and then don NOT try to fix what isn't broken.
    Not sure who thought it was a good idea to change it all but they should be put back on a broom and clean up the offices and not perfectly good, working programs.

  • DELYCE commented  ·   ·  Flag as inappropriate

    I switched back to the old format to try to make a contacts list and even that did not work for some reason.

    I cannot find the contacts list in the new format. When will it be fixed?????

  • Marianne commented  ·   ·  Flag as inappropriate

    Bonsoir, nous sommes nombreux à ne pas aimer leur nouveau format vraiment mal fouttu pas pratique, pas fonctionnel.
    yahoo mail, ancien et reste le meilleur,
    je ne parviens plus à y retourner,
    avez-vous bien choisi me conseiller, je craque, car l'ancienne version est accessible en basique, mais le fond blanc et mes yeux sont pas heureux! (cliente depuis 2004!

  • Rachael commented  ·   ·  Flag as inappropriate

    But why is it still not fixed? The admin response is from April 2018. Is it that hard to integrate, when it worked fine in the old version? Still, I can live with it because it is still usable - what really frustrates me is I can't find a way to add an email address (e.g. from a group email) to a new contact, which used to work.

  • Pat commented  ·   ·  Flag as inappropriate

    Can you remove the update box til you are ready. On my screen it currently covers the "fix item box" when getting rid of duplicates.

  • Me commented  ·   ·  Flag as inappropriate

    I am trying to figure out why you are forcing me to the new format and getting rid of the old format. You say that I had 18 months to get used to it. Well, you had 18 months to get contacts working and if I go to my contacts, it switches back to the old mail to get them. Don't force me to use the new one if it isn't ready yet.

  • Patricia Brooks commented  ·   ·  Flag as inappropriate

    All of my emails are not showing in my email page.
    Plus when I delete an email others are deleted along with the one I chose to delte

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why do you push this new format on me? I don't want it. I have people as not spam ending up in my spam box. Some of these are of great important's to me. Is there away I can move these folders to my gmail account?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Great that your engineers are working to add in functionality that ALREADY EXISTED prior to the improved email. But why did you remove it in the first place?

  • s noel commented  ·   ·  Flag as inappropriate

    Why in the **** would anyone want to open contacts in a new tab just to compose or forward an e-mail???? That is as stupid as you deleting it out of the "NEW" format to start with. Simple is better people!! Learn that and you might actually be able to design a decent workable format.

  • Martin Woolf commented  ·   ·  Flag as inappropriate

    This is the part I hate most about Yahoo's new format. I hate the VIEWS SECTION! Stop telling me you can save me money. YOU ARE INVADING MY PRIVACY! Yes, get rid of this Yahoo, or lose a client of 15 years. Don't SAVE me anything re my purchases. Just save my sanity and PROTECT MY PRIVACY!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I clicked on the link you provided for accessing contacts, but all it does is take me to my Inbox. Still can’t access Contacts!

  • Angelina tsui commented  ·   ·  Flag as inappropriate

    I've problem adding new contact with present yahoo. I don't even know where to add/edit/delete contact or group contact as I couldn't find. Please show us where is your add contact icon.

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