Your directions for changing password is useless.
How about get someone there who knows what they are doing. You instructions for changing a password is ridiculous. It DOESN'T WORK! You have no "Change Password" link which you claim to have. It just keeps circling you. Don't tell me to go to help because that is where I went and your process is incorrect! You must want to loose customers.
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In case you have the Account key Setting enable, you will have to disable it and then change password.