Have "Customer Care" IDENTIFY WHICH COMPLAINTS it is referencing
When "customer care" sends a reply to an Abuse complaint, they NEVER use a reference which IDENTIFIES WHICH COMPLAINT THEY ARE REFERENCING!
When I submit a complaint to "Email a specialist" they supply an incident number for that complaint. When I get an answer, there is NO CASE NUMBER that I can connect with their reply!
Today, I received a reply, for a Yahoo SPAMMER I submitted, I THINK.
The reply said that the headers had been forged and it was not sent from Yahoo. There was NO REFERENCE I COULD MATCH TO WHICH COMPLAINT I HAD SUBMITTED.
How can I determine if the "Specialist" was correct, or just LAZY and didn't do their job, without a reference.
If it was the incident number I THINK they were referring to, the message HAD A YAHOO MESSAGE ID, and "domain of yahoo.com designates xx...*** as permitted sender." and the "specialist" needs MORE TRAINING.
And what about the PHISHING SPAMS that are sent from, say google, but USE A YAHOO ACCOUNT FOR THE REPLY ADDRESS?????
Or the complaints I submit, but NEVER GET ANY REPLY?????
Edwin Hampton
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