Customer care should include my feedback or complaint in their reply
Emails from Customer Care should quote my original feedback / issue!
Thank you for your reply to ref:00D1N2dUvu.5003m1HsijQ:ref.
Before I get started, I’m sorry it took me so long to respond to you. I am committed to asking questions and submitting feedback to Yahoo, and I receive an unusually high number of emails right now and it’s causing delays.
I appreciate you letting me know that you know about my negative experience and I'm sorry I can't remember which issue you are replying to?
Based on the information you've provided, ( ref:00D1N2dUvu.5003m1HsijQ:ref ) I haven't been able to pinpoint the actual issue I reported BECAUSE YOU DON'T INCLUDE MY SUBMISSION IN YOUR REPLY.
To better assist you, please reply to this email with the full details of the problem I reported. The more information I have, the better I'll be able to provide you with more details. I FIND IT RIDICULOUS THAT YOU CAN'T SO MUCH AS QUOTE OR REFER OR ASK A QUESTION ABOUT MY SUBMISSION? SERIOUSLY! THIS IS WHY PEOPLE ARE HATING YAHOO CUSTOMER SUPPORT!
I'm looking forward to providing you with more information regarding the information you're looking for!
Yahoo Mail USER and FEEDBACKER
On Monday, August 1, 2022 at 05:34:41 a.m. PDT, Yahoo Customer Care firstname.lastname@example.org wrote:
Thank you for your message to Yahoo.
Before I get started, I’m sorry it took us so long to respond to you. We are committed to answering questions quickly and accurately, but we’re receiving an unusually high number of contacts right now and it’s causing delays.
I appreciate you letting me know about your negative experience and I'm sorry for this situation.
Based on the information you've provided, we haven't been able to pinpoint the actual cause of the issue. To better assist you, please reply to this email with the full details of the problem you're reporting. The more information we have, the better we'll be able to investigate this issue.
We're looking forward to providing you with a solution as soon as possible.
Yahoo Customer Support.
Ramakrishna Tumuluri commented
dEAR SIR, iAM GETING LOT OF INRELIVENT MAILS IWANT ONLY FROM MY CONTACTS HOW TO SET THIS
David Baldwin commented
WHO DOESN'T QUOTE THE ORIGINAL EMAIL OR ISSUE WHEN THEY REPLY ???
ANSWER: YAHOO CUSTOMER CARE. email@example.com