Stop making us wait an hour because you cannot "process our account at this time". You look ridiculous.
Twice today I've been told to wait for an hour before I can sign into my account on my desktop. And it's only 10 am where I am. I have used Yahoo Mail as my main email for many years and this never used to happen. Now it's happening every day. Are you trying to force us to only access our mail on our phones? Are you trying to force us to subscribe to premium mail? Are you trying to force us to move elsewhere? Are you just incompetent? Has there been some policy change that I haven't seen? It's doesn't seem to be a general loss of service as I am told to specifically wait an hour and that hour is actually counted down by you so if I don't wait an hour I'm told how many more minutes I have to wait. What on earth is going on? I've searched the Internet for an explanation, without success.You are a huge international company and you can't handle our email accounts while streaming services serve up films and TV series to millions of people at the touch of a button. You need to get your act together. Of course when I tried to sign in to post this I still had 50 minutes of my hour to wait.
Yahoo may at times enforce a login wait to help ensure account security and privacy. There's no way for us to bypass this in the contact center, so we recommend waiting the prescribed amount of time. We apologize for the inconvenience and appreciate your understanding.
Agatha-Cristina Istrate commented
Every time I try to sign in on desktop from home I am made to wait an hour. Why???? Why can’t you have a different way of ensuring security. This is just unacceptable.
erik tyler commented
When I try and sign in while using Mozilla Firefox I keep getting: "We can't sign you in right now. To prevent unauthorized account access" I then have to wait an hour. I can sign in via incognito or other browsers. This has been going on for a month now. I am using the same PC, same IP etc which had no previous problems
Rud Me commented
So i read that stuff about why there is sometimes a "try again in one hour" thing showing up when we try to login - but nope, this is not a human intelligence solution, neither Hotmail nor Gmail have such an obnoxious tech for pseudo security, something needs to be fixed there, if others can keep the login safe and security without such a weird (and very annoying) solution i'd think Yahoo can too. Besides, with a bit of rotating around various login pages on your entire site there eventually is always one that does not have this obnoxious thing popping up, so the solution is even worse. I once had a credit card that was so secure even i couldn't buy anything anymore without first calling the card company! Tech is only as good as the minds of those putting it together.
Steven Cherryholme commented
If you are offering a free email service you need to provide basic support to everyone whether paying or not. I need to be able to access my emails when required - not to be told to try again in an hour. I have nearly missed two job interviews on teams recently as the meeting link was sent to my email address but couldn't access it. not good enough