Infrequently when I sign in to my account you ask me for a fingerprint - - - I don't know how to do that.
Then you sometimes ask me to text you - - - we have a landline. Neither hubby nor I have mobile devices.
Why don't you simply have a phone number that we can contact.
OR why don't you simply tell us what you think the problem is.
These interruptions can be very frustrating.