Request to Restore Missing Emails & Folder Name Issue on Yahoo Mail via Outlook
Dear Yahoo Mail Support,
I am experiencing an issue with my Yahoo Mail account when using it with Outlook. I have created a new folder in Outlook and moved some emails into it. However, when I rename the folder, it automatically reverts to the original name, and the emails inside disappear.
I have tried checking my Yahoo Mail via the web, but I could not find the emails in the original folder, Trash, or Spam. Could you please help me restore the missing emails and investigate why folder renaming causes data loss?
Here are the details of my account and issue:
- Yahoo Email Address: eunicechan149168@yahoo.com
- Issue Occurred: this is the third time (last 2 times, i forgot the time) today is 2 April 2025
- Steps Taken: Created a folder in Outlook → Moved emails → Renamed folder → Folder name reverted, and emails disappeared
- Emails Affected: employment letter, air ticket and donation receipt
I would appreciate your assistance in recovering the lost emails. Please let me know if you need further details.
Thank you for your support.
Eunice Chan
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