Cancellation Process COULD be Clearer to invoke
Cancellation Process COULD be Clearer to invoke
Cancellation of Subscription feature (using mobile iOS app)
I was on a 14 day trial of Finance + and I had decided to cancel. I selected Cancel Subscription and it offered a place for my reason. I may have left blank or chosen that I did not use much. (at this point I felt that I had Cancelled the subscription). However, at the bottom (iphone) of the screen it repeated the opportunity to "Cancel" (I was thinking it meant to Cancel the Cancellation process and STAY subscribed, so I did not select it. It cost me a year subscription. I think the screen should not JUST say CANCEL, but something like "Select in order to CONFIRM Cancellation of Subscription"