New Mail
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Calendar background doesn't update with the email background
When I choose a background for my email and then go to my calendar, it's stuck on a very old background that I used to have.
Hi there!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
Messages lost after update!!
Today (5-Jan-18) you've made some changes... and I've lost ALL my messages. Those from INBOX... those SENT... I don't know if I will be able to follow some works if I can't retrieve them again.
Where are they?We are sorry to hear you are missing email. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
We are sorry to hear that you haven’t been getting your emails as expected. Please see this help page for troubleshooting:
https://help.yahoo.com/kb/SLN22021.html
Thank you!
Mail Support -
This help page explains how to print in New Mail:
https://help.yahoo.com/kb/sln28328.html
Thank You!
Mail Support -
There is apparently a new bug, where the timer to refresh the mail list in any folder is triggered even while you are reading a message.
If you have e-mail in a folder sorted by Unread, and are reading an e-mail, the tool will timeout and return you to the list, perhaps with new e-mail due to the refresh cycle.
This is an error of recent time.
The only workaround is to unsort the list and re-select the e-mail, which can be very hard if it is an older e-mail.
Hi there!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
Stop the Yahoo Reminder emails for a thicker ***** and romancetale.com, they come from YAHOO REMINDERS, STOP THEM!
Stop the YAHOO REMINDERS that I get several times a day for ***** enlargement and a website called romancetale.com. Why would yahoo be a part of this. STOP THE REMINDERS!! I HIT SPAM THEY STILL COME!! I DO NOT NEED TO BE REMINDED ABOUT ANYTHING FROM YAHOO!
We automatically filter suspected spam messages, but if you’re still getting overwhelmed with emails mark them as spam or unsubscribe from mailing lists. Further options can be found here: https://help.yahoo.com/kb/sln28056.html
Thank you!
Mail Support -
Gee thanks lot for nothing you delete very important medical mail that was in my email box. I hope my life stays healthy.
You delete very important medical mail that was in my email box. I hope my life stays healthy. Now I must contact my doctor to see if he retain my emails I sent him. I am going with another email server and **** canning Yahoo for there stupid inconsiderate behavior just because you don't like something or the way it looks then go and willy nilly delete very important mail.
We are sorry to hear you are missing email. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
Email Notification Showing negative Count for unread messeges
Can't attach screenshot..
Email Notification Showing negative Count for unread messeges even there is no unread mails pending..Hi there!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
Format
the new format is not user-friendly...I want the old format....please restore it for me at the earliest
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
is there any way to get rid of those too big initials that appear next to names???they get in the way of what I want to type
get rid of those big initials that appear next to people's names. What???are they supposed to be monograms??? Bad idea, they get in the way when I want to begin to type my message.
What you’re seeing are called “alphatars”. They are created by our system based on the person’s initials when the contact doesn’t have a photo associated with it. If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
My reply email address is now my alternate alias email address. NO WAY TO CHANGE MY REPLY EMAIL TO ANYTHING OTHER THAN ***@sbcglobal.net
My reply email address is now my alternate alias email address. NO WAY TO CHANGE MY REPLY EMAIL TO ANYTHING OTHER THAN **@sbcglobal.net. If my email is *@yahoo.com, why can't I respond from my actual **@yahoo.com email address. This just happened 2/10/18.
Hi there!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
HOW DO YA MAKE A NEW FOLDER IT'S GONE??
MAKE IT LIKE BEFORE EZ...
Hi there,
This help page explains how to create a new folder:
https://help.yahoo.com/kb/new-mail/sln28058.html
Thank you!
Mail Support -
Sometimes the right side of an email is cut off preveting viewing and printing.
Right side of email is cut off preventing viewing and printing.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Leave our accounts alone. Evrything was fine until 12/18/2017 when you separated the accounts. It's a mess and your instruction are not user
Leave our email accounts alone!
For assistance with any mail related issues please visit of Yahoo Help Communities here:
https://forums.yahoo.net/t5/Yahoo-Help-Community/ct-p/english
Thank you!
Mail Support -
I don't like the new mail and I want to go back to the one I had before.
I want my old mail folder back. This one is awful.
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
mails is deleted ,WHY ?
mails is deleted ,WHY ?
Hi there,
You should be able to access any mail you have not deleted, regardless of the date from an active mailbox. To access your oldest mail, click on “Sort” on the top left of the message list and select “oldest to newest”
Please see the following help article for details on how to search for mail by specific criteria, such as date range or folder:https://help.yahoo.com/kb/new-mail-for-desktop/sln28067.html
Thanks,
Mail Support -
When composing emails, the task bar (send, attachment button, etc) is no longer visible. Sending emails nearly impossible.
The send button, along with the attachment button, font, etc, are all either cut off or completely missing from an email being composed. How do I send an email or attachment if I can't access the buttons?
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
pictures
I am not able to see pictures in my email..e.g.
https://mail.yahoo.com/d/folders/1/messages/132528If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
You may also need to check with your ISP to see if they are blocking our images server.
Thank you!
Mail Support -
Delete Button and Settings Buttons Not Working
The delete button isn't working on the new mail. I tried to switch back to the classic mail, but the settings button on the new mail does not work either. I would like very much to have my classic mail back.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Additional support can be found at our Yahoo Help Community here:
https://forums.yahoo.net/t5/Yahoo-Help-Community/ct-p/english
Thank you!
Mail Support -
Issue with emailing a list
Twice this week I sent an email to a contact list (~25 emails in the list). From my end it seemed to work fine. The TO: list showed all 25 individuals with their correct email. However it did not work fine. The first person on the list got 25 copies of the email and the others on the list did not receive it. For now I've converted to another mail server.
Hi Pat!
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support
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