New Mail
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2974 results found
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Unable to read what I am writing when replying to email. Screen shifts to different section of conversation.
Ideally, the screen should stay where the cursor is, allowing me to see what I am typing Not having to search my reply through the thread. At the moment, when replying, the screen shifts to the different part of thread and flickers when I type. Most annoying!
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
If the issue keeps occurring, you can also reach out to our team via Twitter (@YahooCare) for further assistance.
Thank you!
Mail Support -
Yahoo Mail Pro - Do you want my money?
I have tried three different browsers (Safari, Chrome, Firefox) and have attempted to purchase Yahoo Mail Pro with both a credit card (error: sorry, your transaction cannot be completed) and PayPal (it just cycles back to the first screen). I had a YMP account but was not being billed anything and still being served inline mail ads. I canceled that account and tried to set up another account so that I can PAY you for the year in advance. Now ads are everywhere and you will not take my money. TAKE IT and please get rid of the ads. I…
Here is how you can reach out to our team regarding this:
https://help.yahoo.com/kb/new-mail-for-desktop
Click contact us > Contact a specialist > Yahoo Mail Pro -
stop requiring an account code
Hate having to get a verification code every time I try to put my password in. Stop asking for account verification!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We recommend account key as a more secure form of verification but we recognize that it may not be convenient for everyone. Please note that you can disable account key and return to password sign in. Please see the steps to do so below:
Manage Account Key from a web browser
- Go to the Yahoo Account security page.
- By “Yahoo Account Key,” click Manage.
- Click the toggle to the right of any device you want to turn on or off.
- Optionally, click Disable Account Key at the bottom of the screen to switch back to a password.Manage Account Key from a Yahoo mobile app
- From your Account Key enabled app, tap the Menu icon Image of the side menu icon.
- Tap the Account Key icon Image of the Account Key icon..
- Tap Manage Account Key.
- Tap the toggle to the right… -
Forward emails to another account
I would like to be able to forward all Yahoo emails to another email account. I'm trying to avoid using your pages. You never fix any of your problems and your news feed is filled with tabloids.
In order to forward your emails to another account, click Settings-More Settings-Mailboxes, then click your account, scroll down on the left side menu and add your forwarding email address.
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I will be quoting Yahoo mail overtime I log in on my desktop I am asked to get a 4 digit code overtime, this is annoying and an innconvienc.
why am I getting asked for a 4 digit code overtime I log in on my desktop this is annoying
We recommend account key as a more secure form of verification but we recognize that it may not be convenient for everyone. Please note that you can disable account key and return to password sign in. Please see the steps to do so below:
Manage Account Key from a web browser
- Go to the Yahoo Account security page.
- By “Yahoo Account Key,” click Manage.
- Click the toggle to the right of any device you want to turn on or off.
- Optionally, click Disable Account Key at the bottom of the screen to switch back to a password.Manage Account Key from a Yahoo mobile app
- From your Account Key enabled app, tap the Menu icon Image of the side menu icon.
- Tap the Account Key icon Image of the Account Key icon..
- Tap Manage Account Key.
- Tap the toggle to the right… -
TEXT is too small. Directions do not lead you to how to increase the font. Please simplify
Legibility
There are two ways to change your font size, in the email itself or via the browser. Here are a couple articles with the steps to make those changes:
Change the font size in your browser settings
https://help.yahoo.com/kb/mail-for-desktop/SLN2937.htmlCompose and format emails
https://help.yahoo.com/kb/mail-for-desktop/SLN15863.html -
Mail Restore request form does not work.
With no live customer service available or even an e-mail address to reach out to, I erroneously tried one of the fake phone numbers listed online to try and solve the problem. :( I am trying to fill out a Mail Restore Request form and the YID doesn't match what I have signed in with... it says. My husband accidentally deleted messages from his phone (and also the server due to his phone settings).
Here’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html
You can request a mail restore here: https://help.yahoo.com/kb/SLN2552.html Once the restore is complete you would need to check your trash folder for the recovered messages.
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Here’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html
Also, be sure to check your Filters to see if emails are set to go to the Trash: help.yahoo.com/kb/SLN15994.html
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I mistakenly marked an e-mail as Spam
I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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Several people have informed me that SPAM e-mails were sent from my account - this problem has been ongoing for nearly 12 months and chan
Several people have informed me that SPAM e-mails were sent from my account - this problem has been ongoing for nearly 12 months and changing my password has not stopped the problem. How do I stop this happening?
Someone telling you that your account is sending spam? Find out if you’ve been spoofed: https://help.yahoo.com/kb/sln23986.html
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Hey ***********
How the **** did I get locked out of my email with this *****show upgrade? Someone better figure it out!
If you’re unable to sign in, please visit our official Yahoo Account Help Central page for the available recovery and support options: https://help.yahoo.com/kb/account/SLN2051.html
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Make it a little easier to reset forgotten passwords
Yahoo ****** *** now. I am not able to reset my password it just keep sending me text codes. I mean seriously I have been looking for ways to reset this bull for two whole days. I am just going to stop using it or try setting up a new account. I mean this is really a big problem!!!!
If you’ve forgotten your password, you can reset it using our help article: https://help.yahoo.com/kb/sln27051.html
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Spam
I want to add certain contacts to not spam. Real emails are going into spam and I am missing out! This is not acceptable. Yahoo cannot decide what is and isn't spam on my behalf. I have missed extremely important emails because of this error and I am unable to 'unspam' certain contact.
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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new folder
I can't see how to create a new folder. This seems very basic, and should not be this difficult.
You can create a new folder from the Folders list using the “New Folder” option at the top of the list. Once it’s created, you should be able to move emails there with eh “Move” button.
Thank you!
Mail Support -
why the **** must i sign into the same computer and keep resetting the account key over and over?
help please
We recommend account key as a more secure form of verification but we recognize that it may not be convenient for everyone. Please note that you can disable account key and return to password sign in. Please see the steps to do so below:
Manage Account Key from a web browser
- Go to the Yahoo Account security page.
- By “Yahoo Account Key,” click Manage.
- Click the toggle to the right of any device you want to turn on or off.
- Optionally, click Disable Account Key at the bottom of the screen to switch back to a password.Manage Account Key from a Yahoo mobile app
- From your Account Key enabled app, tap the Menu icon Image of the side menu icon.
- Tap the Account Key icon Image of the Account Key icon..
- Tap Manage Account Key.
- Tap the toggle to the right… -
I am not receiving emails. It's making me miss deadlines and keeping me from receiving important information. Please help.
I can send emails but when someone tries to send me an email either I get it a half a day later or not at all. If someone tries to respond to an email I sent them, an incorrect email address comes up in the "To:" address line and I don't receive those emails either. Please help!
If you’re not getting emails from a specific sender, it may be because they are sending to the wrong address or they are getting an error message when sending to you. If this is the case, you will need to have them reach out to our Postmaster department to try and get it fixed. You can also double-check your Mail settings and Spam folder to make sure everything looks good there.
Thank you!
Mail Support -
Some of my emails are not coming through, especially those from Asia. What is the problem???
I have friends and a few subscription services mostly in China and Australia and the emails are not coming through to me. I have checked every folder, including spam, and nothing from them. Any idea what might be the problem?
If you’re not getting emails from a specific sender, it may be because they are sending to the wrong address or they are getting an error message when sending to you. If this is the case, you will need to have them reach out to our Postmaster department to try and get it fixed. You can also double-check your Mail settings and Spam folder to make sure everything looks good there.
Thank you!
Mail Support -
The program is deleting some of my emails that I am NOT personally deleting.
The program is deleting some of my emails that I am NOT personally deleting. If my mouse just passes over them they are gone. Usually I can go to trash and send them back to the Inbox but today, one I wanted to keep just vanished completely! PLEASE FIX YOUR PROGRAM!
Here’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html
Also, be sure to check your Filters to see if emails are set to go to the Trash: help.yahoo.com/kb/SLN15994.html
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Yahoo sharing or selling my email address.
I am getting so many spammers, scammers and businesses on my yahoo email. If you are indeed sharing or selling my email I want it to stop or I will cancel my account. It is getting worse than the the unwanted phone calls. All these annoying emails are not appreciated in the least.
If your inbox is being flooded with Spam, check out this article for more information and what to do:
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How long emails stay in trash.
I may have deleted an email that contained important information. I don't know, because I can't tell how long it is until my trash folder gets cleared. I would very much like to change this in settings. For example, I would set it to delete emails after they've been in there for a month, so if it takes me a few weeks to realise I've deleted an important email, I can still get it back.
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days.
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