poor customer service/resetting password
I just sat on the phone for 1 hour and 30 mins trying to reset a password for my sons email. I refuse to pay a monthly subscription or your one time fee of 9.99. finally agree to pay it and then told that they cant verify my account. The phone number linked to it is an old number of ours. While on hold I actually called the number, spoke to the very nice stranger and he agreed to give the verification code when it was texted. Sent the verification code 4 times and he never got the text. Your manager says well I guess that's not working and the other way to verify would be to verify an email in the inbox. This account is my sons and he does not use it. We told the manager that there should be an email from Apple in there and one from me. HE continues to say. Oh since this account is very inactive we can't verify the account. I'm sorry there is NOTHING that we can do for you!!
ARE YOU KIDDING ME!!!! I just sat there for 1 hour and half to be told that. And it is absolutely poor customer service and ridiculous that #1 you charge people to get into an old account and #2 that you cannot access the account. I call ********! You better bet Apple will take WAY more care of us than yahoo did and we will NOT be setting my sons new phone up with a yahoo account! You can also bet that this situation will be posted all over social media! By the way the supervisors name was MELVIN who does not have a last name and is supposedly the only Melvin there. And with the service I received from the first lady, then Nick and finally a superviser named Melvin, I bet this feedback gets me NO WHERE in help accessing the account. (Although he said all I could do is leave feedback at this point)
Missy Kinard
shared this idea