Some of what's broken in New Yahoo Mail that needs to be fixed:
The New Yahoo Mail is not working properly. Here are just a few of the broken things I'm finding most distressing and disruptive:
Accessibility for people with disabilities:
Increasing the size of the text even just one step breaks functionality of tabs. In order to close tabs, we have to find and click on the X, which only appears when hovering over the tab. When the text size is increased, the X appears only when hovering below where the X is supposed to be, and it's almost impossible to click on the X because the area to click is not the X itself, but a tiny sliver of blank space just below it. When the text is increased even more, there is no X, and it's impossible to close the tabs, except to refresh the entire page back to the inbox, which removes all tabs. At this point I have to choose between being able to see vs being able to close open emails. When closing a search tab, which is particularly difficult, it will come back if any emails in the results are still open, and I have to close it again.
This lack of functionality makes the new feature of opening a duplicate of an email when responding to it, especially bothersome, since we now have to close the original email after sending the response.
All the changes to Yahoo Mail make more work, more clicks, more repetitive stress, and are less accessible to people with disabilities.
The automatic refreshing of the inbox has been a problem since the previous new 'Neo', because it's impossible to just browse mail, open some, close some, and keep browsing, because we will suddenly be sent back to the top of the inbox because it was automatically refreshed. That problem continues, plus has gotten worse:
The arrow on the side, that allows for getting a wider view, and eliminates the advertising, also refreshes periodically, causing similar problems with losing ones place when browsing, and even worse while reading an email. Because the size of the window I'm reading in changes, I suddenly find myself looking at a completely different paragraph, as the text adjusts to the sudden size change. This is especially a problem because some emails are too wide to fit the window, and can only be read in the wider view. Some emails can't be read even in the wider view, and Yahoo really should figure out how to adjust such emails to the window size available.
That arrow to widen the view of the window is also right on top of the vertical scroll bar, and actively gets in the way of scrolling.
The bottom scroll bar needs to be accessible without having to scroll to the bottom. It's impossible to read something that requires the horizontal scroll bar when it's necessary to first scroll to the bottom of an email, then back up to the sentence being read, and to do that same movement - scroll down with vertical bar, scroll sideways with horizontal bar, scroll up with vertical bar - at the end of every line of text. It's completely irrational to design it this way. This same mistake was made when 'Neo' was rolled out, and it took far too long to fix then, and developers are apparently making the exact same mistakes again.
It is now also impossible to mark an email unread or star it, after reading it for a bit, without first having to scroll all the way back up to the header, where there are now, quite unnecessarily, two options for each marking. That feature was in a fixed spot, accessible while reading mail, in every version prior to this.
The search feature is completely unreliable, and does not generate all results it should. It also no longer says how many results were found, so there's no way to determine if it might be wise to narrow the search. And if the connection is a little slow, then only a few results display, while the page claims to be loading others but never does.
When doing searches, opening emails, and then going back to the inbox, it will frequently open to a list of emails days ago (until it all defaults back to the top arbitrarily with that annoying refresh behavior).
When hitting reply on an email, the pointer rests right where the recipient's address is, which is interpreted as hovering and displays a popup of the person's detailed information, just as I start composing the response.
I have always had my settings set to not display anything more than the link I insert into my emails. Now when I hit return, I suddenly end up with text instead of the link and an image box that I do not want. I checked my settings, and redid my settings just in case, and that should not be happening. When I've tried to delete the image box, I can't, and I've had to copy and paste the rest of my email to a new windoew and start over.
The spam folder no longer displays any notice that it received mail, so there is no prompt to check it. I was looking for a missing email and happened to check it, and found a couple of dozen emails in there, all since the switch to the 'New Mail'. Roughly half of them were legitimate emails, including one from a Yahoo Group!
The missing email I was looking for was an email I sent earlier in the day, and it remains missing. All I found was an earlier version of a draft of the email, that was from a couple of hours prior to when I finally finished and sent the email. Where did that email go? What else is missing?
Well, apparently another thing that's missing is the link to the Help section in Yahoo, that used to be easily accessible from the settings menu. Now there's just a link to give feedback in this forum.
When I've given feedback in this forum, complaining about Yahoo Mail now reading and interacting with my emails directly, by inserting messages about its commercial content (usually with completely false information!) with a link to 'Yahoo Deals View', I received an email that I should contact support through Twitter, which is totally inappropriate. I'm not going to sign up on any social media platform to communicate with Yahoo, especially considering that Yahoo is my email provider and can communicate with me through my email.
This forum is not of much help when over 20,000 people (in just one of the most popular feedbacks) who are complaining about the New Yahoo Mail not working, are told that for some inexplicable reason Yahoo must periodically make changes. There is no reason any email provider has to do this, and I'm not aware of any other provider ever having put its users through the kind of **** Yahoo has put us through. It's a wonder any of us are still sticking around at all. I'm at this point researching how to best go about moving as much of my day to day emailng needs elsewhere, without causing too much disruption for myself and my community.
In order for me to be able to use Yahoo Mail at all, I have now been forced to use a different browser and have had to turn my entire online life upside down. I was using an older version of Firefox, because the newer versions don't work on my older computer, and with my slower internet connection. The New Yahoo would not load in that version, and the basic version was completely unreadable at the size that I need in order to be able to read it. Not only is Yahoo totally disrespectful of people with disabilities, but also of people who are too poor to keep buying the latest computing equipment, so tend to be locked into older browsers.