Language issue
I am trying to log on using the Yahoo app on my phone and it shows me the terms and conditions in Italian rather than English. Evidently when I was in Italy it recognized that I was there and gave the Terms and Conditions in Italian, but now that I am back, it won't recognize that I am in the U.S. and give the terms and Conditions in English. I also receive my customer care emails from Yahoo in Italian, everything else is in English. After a lot of time on the phone with customer service, they tell me that they can fix the problem if I pay for the premium customer support. This language issue is a flaw within the Yahoo system or the Yahoo Android app, and I think it's unreasonable to ask me to pay to have it fixed.
Randy Barnes
shared this idea
Depending on eligibility, you may be able to request your Terms of Service be updated to match the location you reside in. Follow the link to explore your options: https://bit.ly/RequestTermsUpdate
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Randy Barnes
commented
Another update, when I go online to see the cost and sign up for the Premium Support Service, it tells me that the Premium Service is not available in the country where I created this email account. It appears that Yahoo thinks I created this account in Italy, but I did not.
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Randy Barnes
commented
All the other tabs and menus in my Yahoo are in English, and my language in the settings or preferences page is set to English.