Draft Email Partial Deletion refs 31434740 and ref:4W00002XcugqQAB:ref from: *************** Yesterday 17/01/2024 at about 13.30 whe
Draft Email Partial Deletion refs 31434740 and ref:4W00002XcugqQAB:ref
from: irencard@yahoo.co.uk
Yesterday 17/01/2024 at about 13.30 when I PASTEd an insert to the below email, the insert was OK but simultaneously the next line(s) was deleted and lost.
Please can you restore the entire email as it was at 12.00 midday on 17/01/2024.
The damaged email is partially copied below, titled " OMS Complaint Form + Attach Coop Ombudsman 10/11/23". Parts of the email and attachments have been deleted for brevity. The damaged part of the email near the end is enlarged and highlighted in green. Items "2... and 3...." were copied and pasted OK, but pasting unexpectedly also deleted item "4...." which is now lost.
Please can you restore the entire email as it was at 12.00 midday on 17/01/2024.
Many thanks - Irene
18/01/2024
irencard@yahoo.co.uk
----- Forwarded message -----
From: irene cardinal irencard@yahoo.co.uk
To: irene cardinal irencard@yahoo.co.uk; Mal Cardinal malcardin@yahoo.co.uk
Sent: Thursday, 18 January 2024 at 12:14:40 GMT
Subject: OMS Complaint Form + Attach Coop Ombudsman 10/11/23
" OMS Complaint Form + Attach Coop Ombudsman 10/11/23
Financial Ombudsman Service Logo
Our online complaint form
Please use this form to tell us about your complaint – so we can help resolve it. If you’re not sure about anything, or have difficulty filling in the form, just phone us on 0800 023 4567. Please note all calls with our casework teams are recorded. If you have agreed to make this complaint on someone else's behalf, you will need to ask them to sign and date it in the declaration section below. If they are unable to do this for any reason, please let us know.
Your details (the person complaining)
Your titlerequired Ms
First namerequired Irene
Surnamerequired Cardinal
Date of birthrequired 16/10/1926
Address line 1required 22 Hunterswell Road
Address line 2 -
Townrequired Newton Abbot
Countyrequired Devon
Countryrequired UK
Your postcoderequired TQ12 1SF"
DELETED FOR BREVITY
"Why do you disagree with how the business has handled your complaint so far, and how would you like them to put things right for you?
Disagreement
1. None of my initial requests have been resolved, namely:
- Re-issue PIN.
- Clarify online access to my account.
- Clarify and simplify PIN reminder/issue/alteration procedure.
- Clarify and simplify online complaints procedure.
- Resolve all issues and confirm to me within 21 days (25/08/2023)
2. Despite FINAL response, I have not complained about local branch closure, but do require full access to my account and COOP facilities including ATMs and public computers.
3. It is unlikely that a public library computer would have an isolated technical incident, relating to either their browser or operating system, despite FINAL response.
4. unexpectedly deleted when "2... and 3..." above PASTEd RESTORE LOST ?registration process? despite final response?
5. SECURE MESSAGING is prevented without LOGIN/REGISTER, despite FINAL response.
6. Third parties are not secure, despite FINAL response.
7. Account confidentiality and security are lost in COOP emails.
8. Contradiction Access PIN/Contactless?"
DELETED FOR BREVITY - END
irene cardinal
shared this idea
Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on X @YahooCare.