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Please Change Yahoo’s .com/.ca Domain Policy and Fix the Lack of Accessible Support

I have an old Microsoft account that’s linked to my Yahoo recovery email, but the domain is set to ".com" instead of ".ca." In the past, this wasn’t an issue because emails sent to either domain would arrive at my inbox. However, now emails sent to the ".com" domain bounce back as “mailbox not found.” I never received notice of this policy change, nor was there any guidance or assistance provided for such situations.
This has left me unable to recover my Microsoft account because Yahoo offers no way to forward or redirect recovery emails from the ".com" domain to my ".ca" inbox. I’m certain that something could be done on the server side to assist in this situation, but there’s no accessible support channel to help. Having to pay for basic customer support just to address such critical issues is truly frustrating and unacceptable.

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sali salomi shared this idea  ·   ·  Report…  ·  Admin →
Reviewed  ·  Anonymous responded  · 

Hi there! Sorry for the frustration. Unfortunately, it is normal to detect those 2 as different email addresses. Providing the exact email when needed is very important in this case. Sorry for the frustration.

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  • sali salomi commented  ·   ·  Report

    Please, I truly need help with this issue. I have been trying to resolve it for nearly a decade, and recovering my account is extremely important to me.
    There must be a way to assist users in unique situations like mine—whether through forwarding recovery emails, redirecting them, or offering specialized support.
    I am desperate for a resolution and sincerely ask for your help in addressing this matter.

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