7 results found

1. Stop Making Browsers State There Are Newly Unread Emails, When There Are Not

   Stop making your Imap or whatever inbox server state that there are new and unread emails on browsers' tabs, when there are not. It is quite annoying to check for none. Who agrees?

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2. Simplify. Remind. Ask first.

   DEAR YAHOO CORPORATE:
   What happened to my windows and research? It is extremely rare that when I complete my work, I leave as is to save time for the future. I have been an incredibly phenomenal and dedicated yahoo user for decades. If yahoo is indeed responsible for voiding my information, please acknowledge, refrain and explain. I have been impacted by permanent brain injury and I do not need extra stress. Thank you.

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3. Extremely Slow Performance

   For some reason, using the new/standard mail (not basic)....the interface started to slow down. It got to the point that I didn't know if it was responding or not. If I refreshed the page, it would start responding, but the performance stayed the same.

   It got to the point, where it would take about 20-30 seconds to switch from one email to another. I doesn't sound like a lot of time, but when you have a lot of email to go through, that time adds up; its the difference between one hour or two....just checking email (not even composing anything).

   I tried looking through the chrome task manager and looking for any other processes associated with yahoo (tasks, workers, orphaned processes, etc), but to no avail.
   Of course knew that probably wouldn't be it, since I had rebooted chrome and the windows for updates, and the performance has stayed the same each time....still I had to try.
   I thought it was the cache, I opened up Yahoo email in a different browser for the first time, same issue. I tried on a completely different machine for the first time, same issue.

   I went back to the basic email and all of a sudden it felt like I had no email, the interface was fast and responsive.

   I did notice there were fewer emails on each page, so I thought perhaps I would go back into the setting in the new/standard email and see if there was a limiter to limit the amount the email I was viewing at one time to see if that made a difference.

   Lo and behold!...as soon as switched back to the new/standard email again, it started working again. It was like when I first switched to it (no tweaking needed), it was no where near the speed as the basic, but it was much better than when I switched because of the performance.

   There is no setting to limit the emails you can view at once in the settings. There is an option for dynamic email, if it happens again, I may try disabling the option and see if that makes a difference.

   For some reason, using the new/standard mail (not basic)....the interface started to slow down. It got to the point that I didn't know if it was responding or not. If I refreshed the page, it would start responding, but the performance stayed the same.

   It got to the point, where it would take about 20-30 seconds to switch from one email to another. I doesn't sound like a lot of time, but when you have a lot of email to go through, that time adds up; its the difference between one hour or two....just checking email (not even composing anything).

   … more

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4. Serious Concern Regarding the Lack of Direct Customer Support

   Dear Yahoo Support Team,

   I am writing to express my deep frustration and disappointment regarding the lack of direct support channels such as a phone number or support email to assist users with critical account issues.

   As a loyal user of Yahoo services for over 12 years, I find it unacceptable that there is no clear or accessible way to contact your support team when facing serious problems like account lockout due to 2-Step Verification.

   I have attempted to call the support numbers listed on your official website, but I was informed that they do not support the region I am calling from. This has only added to my frustration, as it leaves users in certain countries completely without assistance.

   This situation has caused me significant inconvenience, especially since I have all the necessary information to prove ownership of my account, yet there is no direct human support to review my case and help resolve it.

   I kindly urge Yahoo to reconsider its current support structure and offer more accessible contact options, such as a dedicated email or phone support, especially for account recovery matters that may involve urgent or sensitive information.

   Thank you for your attention to this matter. I hope to see an improvement in your customer support experience soon.

   Sincerely,
   
   [Mosuab]
   
   [zakour_1989@yahoo.com
   
   [mosuab934@gmail.com]

   Dear Yahoo Support Team,

   I am writing to express my deep frustration and disappointment regarding the lack of direct support channels such as a phone number or support email to assist users with critical account issues.

   As a loyal user of Yahoo services for over 12 years, I find it unacceptable that there is no clear or accessible way to contact your support team when facing serious problems like account lockout due to 2-Step Verification.

   I have attempted to call the support numbers listed on your official website, but I was informed that they do not support the region I… more

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5. Delete contact information to be corrected

   I cannot delete contacts. Yahoo information incorrect. Option to delete not available on 'More Options' tab

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6. reCAPTCHA

   This is just a recent occurrence. Over the years, I mean years of signing into yahoo and other platforms, dealing with reCAPTCHA, it's never been an issue until a few weeks ago. The system has gotten glitchy where the very thing they are asking you to do, will cause you to not be able to pass the reCAPTCHA and stop a person from logging in. Take for example they say pick all the motorcycles. You pick all the images but there two motorcycles and by picking the other or picking the rearview from the motorcycle or a small corner of it, it says you're wrong. This has stopped me from signing in for several days and a friend of mine had similar problems. Plus these images are very grainy or low light, increasing the mistake. There are other systems that don't have this issue or it's easy to identify, such as Twitter not robot check or there are a few platforms that you simply slide an image to the correct position. The current system sucks where my friend has already abandon the service because they are feed up with the situation. Hope you guys fix it.

   This is just a recent occurrence. Over the years, I mean years of signing into yahoo and other platforms, dealing with reCAPTCHA, it's never been an issue until a few weeks ago. The system has gotten glitchy where the very thing they are asking you to do, will cause you to not be able to pass the reCAPTCHA and stop a person from logging in. Take for example they say pick all the motorcycles. You pick all the images but there two motorcycles and by picking the other or picking the rearview from the motorcycle or a small corner of… more

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7. drag and drop

   When dragging and dropping an email message from the inbox to a folder, allow the user while dragging the file scroll down to select the desired destination folder from list of folders.

   Also, the search bar in the mail application covers the menu items at the top of the screen. I couldn't find a way to close the search bar so that I could gain access to those menu items. In the older version, I would have selected a move option to allow me to move an email message from my inbox to a subfolder. As an alternative approach, I tried to drag and drop the message from the inbox to a folder, but I could not manage to get the list of folders to scroll so that I could drop the message into the desired folder.

   When dragging and dropping an email message from the inbox to a folder, allow the user while dragging the file scroll down to select the desired destination folder from list of folders.

   Also, the search bar in the mail application covers the menu items at the top of the screen. I couldn't find a way to close the search bar so that I could gain access to those menu items. In the older version, I would have selected a move option to allow me to move an email message from my inbox to a subfolder. As an alternative approach, I… more

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