full mailbox
Storage Exceeded
I received an e-mail stating that my storage was exceeded on Aug 15th, and I had to address it immediately otherwise i could not send or receive e-mail. I did something about it when I could on Aug 18th. But now I have no e-mails received between Aug 15th and 18th. This is unacceptable, if you are going to do this, you should archive any emails from this time and when I addressed the issue, reinstate those e-mails so that I am not missing any important e-mails. Or at a minimum, give more time to address this issue.

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As mentioned in the email and help pages, once you delete emails you still need to empty your trash and spam folders. Then the storage number decreases. Also, the not sending/receiving emails comes into affect 30 days after you go over. So you have 30 days to start deleting and getting under the 20GB mark. Thanks.