This is not a suggestion but, rather, a passionate complaint. I recently logged back in to review emails from some time ago to discover that my entire inbox has been permanently deleted. From a customer standpoint, this is severely disappointing as I had many memories and important correspondence stored. This information may not be relevant within the timeframe of your new retention policy but it certainly still holds value over wider spans of time (checking every 1-3 years).

The decision to permanently delete rather than archiving make yahoo mail a much less user friendly option and honestly removes any reason I had for keeping this service rather than completely moving to a competitor and I am fairly certain that I am not the only customer that feels this way.

If there is a way to restore the lost emails, I would greatly appreciate a support tech reaching out to help me resolve the issue. If this is not possible then I will have to bid a sorrowful farewell to your service which has allowed me to look back on messages and photos from some time ago.

Thanks for your time and I hope to hear back.

Fred Jenkins