3426 results found

1. My 7 extra email addresses have been changed to "Send only". They used to send and receive? Not Yahoo, Gmail AOL etc
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   1 comment  ·  Settings  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please contact us on Twitter @YahooCustomerCare or on Facebook by sending us a private message. Search for Yahoo Customer Care and click on the messenger button to get in touch with us.

   Thanks!

2. fingerprint sign in

   Maybe you can offer fingerprint signing in on Yahoo app.

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   0 comments  ·  Settings  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   In order to do that please tap on your profile picture in the Yahoo Mail App > Settings > Security.

3. email search only shows results from Sent folder

   email search for a word only results in stuff from sent folder.

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   0 comments  ·  Errors  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please clear the browser cache and cookies or try a different browser and see if the same issue occurs.

4. Delete key on my keyboard no longer works reliably to delete messages

   Yahoo Mail used to let me delete messages from my inbox by hitting the delete key on my keyboard, rather than clicking on Yahoo's delete button. Recently this has stopped working all the time. Sometimes it still works when I hit delete once, sometimes it works if I hit delete multiple times, and sometimes it doesn't work no matter how many times I hit delete. Can you please restore the previous functionality? Having to click on Yahoo's "delete" button is more cumbersome than just hitting the delete button on my keyboard.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Could you please try using a different browser and see if the same issue occurs?

5. Same issues as others' comments. I hate your new format. Slow file upload, whenever I drag photos in my email it doesn't upload as file.

   HATE YAHOO MAIL. BRING BACK THE OLD ONE

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   95 comments  ·  Performance  ·  Delete…  ·  Admin →
   Responded  ·  AdminProduct Support (Admin, Yahoo) responded

   This help page explains how to switch back:

   https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true

   Thank you!
   Mail Support

6. get it to work today - disappearing read email in Outlook and....

   Sorry if this is the wrong place but I can't find a means to supply feedback to Yahoo though I have already to Microsoft. Below is a copy of what I have sent to Microsoft. It started on Tuesday the 22nd..

   "Outlook 2016 and ymail - mail downloaded read then disappears from client and server.
   I'm having some serious problems with my Ymail email. After downloading and reading them they disappear from my inbox in Outlook AND via webmail...

   I use IMAP, no filtering, no mail forwarding, only one mail rule in Outlook and it is not to blame, there is nothing in my trash and none of the missing emails have turned up in any archive folders
   This has been happening for the last two days and is making things impossible. I have no idea how but it seems only to affect my ymail account.

   I have requested a download of usage and activity from Yahoo to see if it will shed any light and I've requested a restoration of my email for the last two days from Yahoo.

   Could this be some flavour of Outlook mailbox corruption and would rebuilding my ymail mailbox/account information maybe resolve the issue?

   (IMAP folder synchronisation will only make things worse until the problem is resolved but I am not sure if it is possible to prevent Outlook from changing mail folders on the yahoo server - synchronisation is bi-directional....so I guess I should avoid accessing my ymail account via Outlook???)

   Please can anyone help...

   Outlook 2016/Win7/Ymail account user

   ---

   XXXX Replied on October 24, 2019
   Microsoft Agent | Moderator
   Hello Jon,

   To help us identify the cause of the issue and then find the proper resolution for it, please provide the following information:

   What is the exact build and version of the Outlook app you're using? To check, please click this link.
   Were there any changes made to your account/device before the issue started to happen?
   Does the issue occur specifically on the incoming messages only?
   Meanwhile, please remove your Yahoo account on Outlook and observe if the incoming emails will disappear using the webmail. Through this we can isolate if the problem was with Outlook or was with the server itself.
   To notify us and have us get back to you, simply reply to this post.

   ---

   YYYY Replied on October 24, 2019
   Reply In reply to XXXX's post on October 24, 2019
   -MS Office Professional Plus 2016

   Outlook version 1909 (build 12026.20334)

   • no changes made prior to issue that I can think of

   • yes the issue seems to relate to the mail client. When accessing mail via web browser, the yahoo account seems unaffected.

   Yahoo have restored my last two days of mail, (22nd and 23rd) but some messages are not 'openable'. I have attempted not to run Outlook while online and think I've elected for manually entered passwords for each account, and emails are no longer disappearing.

   To fix the issue I've disabled the VBA add in, and macro's were already disabled.. I also downloaded mfcmapi and searched for any rules of the class "ipm.rule version2.message" but could not find any for each inbox of every configured mail account, - even though I have one rule setup on my Outlook client, (which is definitely not to blame - I read online that client and server hidden rules should be listed as ipm.rule version2.message under the class column). I've also run a few "Outlook /cleanXXX" commands from the RUN window, (/cleanfolders, /cleanrules, /cleansharing, /cleanserverrules), hoping that one of these might remove the issue from my mail client, (assuming it is Outlook causing problems).

   Currently I am still not using Outlook though I will need to soon. Outlook is much nicer (usually), to use than a web mail interface.

   There is one other longer term issue that has happened since I started using Outlook again at home: Drafts folder in Outlook will not display all saved draft mail, though total unread draft mail may increase. They are there in the draft folder on my mail server, but the more recent are not visible locally through Outlook. This, I guess is an unrelated issue but also one I would like to know more about...

   ---

   XXXX Replied on October 26, 2019
   Microsoft Agent | Moderator
   Reply In reply to YYYY's post on October 24, 2019

   Your concern is under investigation and we are coordinating with our Internal support team to get this addressed as soon as possible. I will send you a private message asking for more information regarding your concern. To view the private message, go to your profile and click View private messages.

   ---

   YYYY Replied on October 29, 2019
   Reply In reply to XXXX's post on October 26, 2019
   UPDATE......HELP!!! so many things now going wrong.

   OK...so I imported my mail from yahoo to a fresh new gmail account and set it up to send and receive email as my yahoo account and then configured Outlook with my new gmail account as the default...AND NOW...mail folders are not sync'ing properly between Outlook and gmail but that's OK because folders are not sync'ing between yahoo and gmail anyway.. the drafts folder varies between all three and inboxes differ between gmail and yahoo, (I think Outlook is suffering from the disappearing email issue as before).

   Outlook has changed the received dates/times for the new gmail account that now contains most of my yahoo mail but not all, and somehow through imap synchronisation with the gmail account, has mixed together at least three folders, (inbox, sent items and another of my making), and dumped them in the Junk folder (~3400 emails), in a weird date/time order that relates, I guess to when they were downloaded by Outlook, (or perhaps imported to Gmail though gmail web mail displays them with the correct time), AND THEN on top of that, as I am looking at the junk mail folder in Outlook, they start going down in number!!!

   There are no rules setup on either server or in Outlook and before using Outlook again, I removed the details for my yahoo account, configured it with my new gmail account details, then had to run a repair on MS Office via Programs and Features just to get Outlook to accept the new gmail account details and login to the gmail server.

   I'm a bit lost now and do not know where I am going wrong but I'm starting to think that Outlook needs more than a repair....perhaps a total re-install and my OS a good scrub/clean, (I did scan it last Tuesday with Malwarebytes and Microsoft Security Essentials - nothing) and as for the importing of yahoo mail to gmail, I think this is also a factor in the received times and current folder issues, though not the Drafts folder as that was happening previously...."

   ...In summary yahoo web mail seems OK for me but importing to a gmail account scrambles the folders and changes received dates, and using MS Outlook to access yahoo mail seems to cause mail to disappear from client and server...hence I've restored my yahoo mail twice in the last week.

   So here's my idea...HEY YAHOO! Have you any advice or support to give to those who normally access their mail through Yahoo???

   Sorry if this is the wrong place but I can't find a means to supply feedback to Yahoo though I have already to Microsoft. Below is a copy of what I have sent to Microsoft. It started on Tuesday the 22nd..

   "Outlook 2016 and ymail - mail downloaded read then disappears from client and server.
   I'm having some serious problems with my Ymail email. After downloading and reading them they disappear from my inbox in Outlook AND via webmail...

   I use IMAP, no filtering, no mail forwarding, only one mail rule in Outlook and it is not to blame, there… more

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   0 comments  ·  Folders  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   The issue should be fixed. If you’ve verified that your account is working outside of the app and you’ve checked the other possible solutions, then there’s something wrong with the app you’re using. The app manufacturer may have additional troubleshooting steps to try. Alternatively, you can use a different third-party email app.

7. every time i turn on my computer and open up my yahoo mail, the old version is back and i have to manually switch it to the newest version..

   Make it so the new version of email stays whenever i open it up so i dont have to manually have to do it every time.

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   0 comments  ·  Settings  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hello there.
   Here are some reasons why you’re seeing the basic mail version of Yahoo: https://help.yahoo.com/kb//review-basic-mail-overview-learn-switch-basic-mail-full-featured-yahoo-mail-sln15090.html

8. Search calendar events on my iPhone

   I cannot see old events in my iPhone calendar which is sync'ed to my yahoo calendar

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   0 comments  ·  Calendar  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Syncing your Yahoo email and personal information on your iOS device gives you quick access on the go. Changes automatically update on both the device and your Yahoo account. Here’s more info: https://help.yahoo.com/kb/sync-un-sync-calendar-contacts-ios-sln14840.html

9. Account deletion

   Do not delete accounts that are still in use,even if they haven't been used for years.
   My account was deleted,now i can't sign in on any platform it was used for.
   -Great job

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hello there.

   Depending on your account’s history, it’s possible for it to be removed from Yahoo and become inaccessible. You can always sign up for a new Yahoo Account, but keep in mind that your old Yahoo ID won’t be available for you to use. These actions can result in an account being deleted:

   You requested that your account be deleted.
   You haven’t signed into your account within the last 12 months.
   Your account was used in a way that violates our Terms of Service.

   More info here: https://help.yahoo.com/kb/SLN3057.html

10. σκατα

    πως στο διαλο μπαινεις στο μειλ σου?

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If you’re unable to sign in, please visit our official Yahoo Account Help Central page for the available recovery and support options: https://help.yahoo.com/kb/account/SLN2051.html

11. on mobile app - when reading an email can you please remove archive tab and insert reply tab-most common tab used will be Reply & Reply Al

    mobile app - remove archive tab and insert reply tab

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    0 comments  ·  Settings  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Hello there! To provide feedback for the Yahoo Mail app and for it to reach the right team, please tap on your profile icon within the app, then tap ‘’Give feedback’’.

12. New Yahoo email is nonfunctional, please return to the old version

    New Yahoo email is nonfunctional. I have NOT been able to use my email since the "mandatory" switch, last week. If I didn't have so much business related emails stored in my Yahoo email, I would just get rid of this service altogether. This is truly sad....seeing that I have been using yahoo for close to 20 years....I have never been this dissatisfied with Yahoo EVER....until now

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    83 comments  ·  Performance  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If you still find that the issue is happening in New Mail, please see this help page for troubleshooting:

    https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true

    This help page explains how to switch back:

    https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true

    Thank you!
    Mail Support

13. ISSUE: cannot load email using firefox 70.0

    Email contents not displayed (showing keep loading) when using firefox 70.0. No issue in chrome. Please fix.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing cookies, cache, history, and footprints. To do so, please go to help.yahoo.com/kb/new-mail-for-desktop/sln2..

    Also, please make sure to update your browser and if the problem still persists try to access Yahoo Mail in another browser.

14. My inbox is showing empty

    My inbox is showing empty.

    I logged in after around 3 months.

    Please help on priority.

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    2 comments  ·  Conversations/Threads  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We want to look more into this issue. Please send us your Yahoo email address on a private message via our customer support handle? https://www.facebook.com/YahooCustomerCare

15. Suddenly so many emails just fail to arrive in my inbox.

    The senders' addresses have not changed since 8 years ago and they have worked fine so far, but suddenly they start failing to arrive at all. Not in my SPAM box, not in my inbox. My yahoo mail became so unreliable - I am not receiving emails!!

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    Responded  ·  22 comments  ·  Errors  ·  Delete…  ·  Admin →

16. Yahoo randomly logs me out in the middle of sending an email!

    This keeps happening! I'm in the process of sending an email and before the sending process completes, it wants me to log in AGAIN, and my email is lost and I have to start all over again. It's not saved in drafts, it's just gone! FIX THIS PROBLEM! Your programming code allows this, so fix it.

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    The problem may lie in your browser and this article should get you up and running. Please follow all the steps: https://help.yahoo.com/kb/SLN2891.html

17. downloads do not work I have to open a new tab to get it to work

    I can not download a attachment without closing and opening the Yahoo tab. What can you or I do about this

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    0 comments  ·  Errors  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing cookies, cache, history, and footprints. To do so, please go to https://help.yahoo.com/kb/new-mail-for-desktop/sln27197.html

    Also, please make sure to update your browser and if the problem still persists try to access Yahoo Mail in another browser.

18. This e-mail system seems to get worse as time goes on.

    I used to love my e-mail system, but after whomever took over it is getting worse I have lost sent piciures yo friends and some messaging as well. Very frustrating system to work with!! If you asked me should I go back to the original I would respond very affirmative to that.

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    0 comments  ·  Errors  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please check under Views the Photos section and see if the images are there.

19. E-mail opens at the bottom of the e-mail. Try testing before you **** it up!

    Get somebody that can "FIX" the e-mail that has been ***up by a bunch of **!

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    0 comments  ·  Errors  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Click on Settings and scroll down to Message Layout. Select the "List"option.

20. next mail message opens in the middle, not the top anymore. Why?

    Use Case: I'm reading an email in my Inbox. I'm finished so I delete it. Yahoo Mail automatically opens the next email - so far so good. However, now the next email is opened at the bottom or middle, wherever I was when I exited the last email. So I have to scroll up manually to see the top of the email. WHY? Previously after I deleted a read email Yahoo Mail would open the next one a the top.

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    0 comments  ·  Navigation  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please go to settings – click on the gear icon on the top right corner- select more settings from the drop-down- on the left side of the screen in the settings page click on Viewing email- on the menu that opens in the next column scroll down and under “After moving a message” select “Go back to original folder”Changes are saved automatically.