I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.
I hope yahoo will be able to resolve this matter.
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
228 commentsComments are closed
hselin ateham commented
automatically delete mail will restore by payment base so important mail are recovery
Andrew Conway commented
Retrieve old emails. I logged in after a couple years of inactivity to see why i had stopped used Yahoo. They had "deleted" all my old emails. I want them back. Or I will permanently go to Google.
CarolAynne Esslinger commented
I use this once a year for taxes. It is an email specifically for taxes. I erroneously assumed it would be like gmail and keep important emails, guess I was wrong. I loggged in to a "you havent used your email in a few months, so we cleared it for you!!!!" WHY. 0/100 GOING BACK TO GMAIL.
Hüseyin Baþar Turhan commented
You cannot keep mails, we cannot trust you.
Even if i don't sign 12 months, you should keep it!
If you are a mail service...
Black Hole commented
ALL OF MY EMAIL IS GONE!! my husband and i have had this account for years and i signed on the other day to look for some information i had in an old email and there is absolutely nothing there. I NEED MY EMAIL BACK.
Ece Uyanusta commented
Uzun zamandır giriş yapmamış olabilirim. Bu size sahip olduğum mesajlarımı yok etme hakkı vermez. Onlar bana ait. ????????????
bhargavi .... commented
Today I signed in to my account to find all the data in it deleted including all of my mail, chats and all the folders. I had a lot of pictures from my college days which are all lost now since I so stupidly didn't back them up. So guys, if you have anything in your mail please have a back up for them and sign in regularly to not loose your data. I got to know that the system automatically erases all the data in your account if it's inactive for 12 months without any option for recovery. Better be safe than sorry guys!!!
mohamed ismail commented
Hi my mail every thing is lost what can i do....
Belle Gaytan commented
I still check if my old mail will ever be restored!!!! But no luck ! What happened to my mail from years ago? I had important documents and pictures!! I am completely disappointed with Yahoo!!!
Jeremy Stein commented
I've been using yahoo mail for over 8 years. When I logged in for the first time in a while last week, all of my emails were gone. Spam, trash, sent, and everything else.
Sara Roux commented
Yahoo should ask if they can use your backup email (to use in case of forgotten password/account lockout) to also send emails warning of Yahoo account or email deletion due to inactivation.
It is absolutely horrifying to sign into Yahoo and learn that due to being inactive for 12+ months all of my emails are gone. Yahoo Mail was my primary account for several years beginning in 2001 and I have lost hundreds and hundreds of important emails not to mention extremely dear memories. I am devastated and wish they had sent me a notification on my backup email as I would have immediately logged into Yahoo Mail and kept my account/emails active.
Also, why not hold those emails in an archive for an additional number of months so that those who find that they have been deleted and want to can have them restored, lesson learned, rather than wiping them without any possibility of retrieval?
I am certain Yahoo gets plenty of service requests with very unhappy users who have had their accounts wiped - is this worth it???
sete tito commented
You deleted my Yahoo emails (empty) without informing me. Sham on you
YAHOO HAS DELETED/ERASED THOUSANDS OF EMAILS FROM MY INBOX!; I ONLY HAVE A WEEKS WORTH OF EMAILS!!!!! I HAVE REQUESTED A “RESTORE” TWO TIMES; CALLED CUSTOMER SERVICE TWO TIMES (ONE AGENT ATTEMPTED A RESTORE)!!! FIRST CUSTOMER SERVICE REP TOLD ME I COULD NOT GET TECHNICAL SUPPORT UNLESS I PURCHASED A SUBSCRIPTION FOR $4.99@mo WHICH I DID!!! HE GAINED CONTROL OF MY COMPUTER AND COULD DID NOT EVEN KNOW HOW TO ERASE COOKIES!!!! SAID HE WPULD “ESCALATE” AND THAT I WOULD RECEIVE A PHONE CALL; WHICH I HAVE NOT!!!!! JUST SPOKE WITH 2nd REP WHO SAID TECHNICAL SUPPORT DOES NOT SPEAK WITH CLIENTS!!!! I WANT ALL MY EMAILS RESTORED!!!!! YAHOO, WHY DID YOU DELETE MY EMAILS? YAHOO, WHEN ARE YOU GOING TO RESTORE ALL OF THE EMAILS IN MY INBOX- THIS IS AN EMAIL ACCOUNT THAT I USE EVERYDAY TO CONDUCT BUSINESS, FOR THE PAST 12 YEARS!!!!!!!
Jase davis commented
This ******* service ******* my entire ***. I was inactive for maybe 2 months and lost all my emails/photos and all my contacts as well. Recover my **** or go on ahead and **** yourself. Im tired of this garbage
Đỗ Lê Thăng commented
I had my Yahoo account since 1998 (22 years from now). I logged into my account after like a year on 13 mars 2020.
When, I logged in and opened, everything was gone.. I had emails of 22 years and everything in it..
Now, I want it back. What is the best way to get it back. Someone can help your this friend over here ... Plz
For a Start,
1) Those Emails were very extremely important to me.. 22 years of data.. I could not log in for a long time due to some circumstances.
2) And Now that only 2 days have passed since I last logged in, and not yet completed 7 days... are their any chances of retrieving the data.. yahoo gives 1 TB of space for what if it has to delete all the data on it's own without giving the permission to do so.
3) Can you or anyone else has Yahoo's email or whatsapp whom I can contact and ask for my query. very very very important to me.
Shashikumar Akki commented
please provide the loss of email files of this id overall mail id got reloaded which can help us to see the files of our mail id
nihal shah commented
My older mail were deleted automatically without my consent.
sangita warade commented
Yahoo ,why I cant see my old emails, please return all data
sangita warade commented
why I cant see my old emails, please return all data
diego salas commented
I want all deleted items