How can we improve New Mail?

← New Mail

emails gone

I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

I hope yahoo will be able to resolve this matter.

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Inu San shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, Yahoo) responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

292 comments

Comments are closed An error occurred while saving the comment
  • Sunil Khosla commented  ·   ·  Flag as inappropriate

    I Have lost a 22-year-old email account/accounts which are like gold & my 1st & most important digital plus life asset.

    Even if we have unintentionally committed the mistake of keeping the yahoo mail account inactive for more than a year during Covid time, please charge us all the server retaining & storing costs but don't snatch away us from us. It was friends, family, happiness, moments, & much more.
    We trusted Yahoo mail over everything & it all vanished just like that.
    Your brilliant tech team & capability would have some way to restore & make us rejoice ! plz help all..

  • Hitesh Khator commented  ·   ·  Flag as inappropriate

    I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic.

  • Eliot Canick commented  ·   ·  Flag as inappropriate

    I have been away from the web over 1.5 yrs. due to COVID shutdowns and not having access at home. I seem to have been able to log into an account with my ***@yahoo.com address, but it has been erased. Can't blame you as that is likely co. policy and makes sense, but I hope I can recover old emails - some may be useful - and clear out the backlog of many unwanted ones. I have problems getting into my other email account at mail.com for same reasons, so you likely can't reply there. If at all possible, you can call with info at my home tel. no. (4150 643-1931. Or, if you are able, please restore the old email account before it got cut off and cleared out. Thank you, EC

  • Mohammed asad commented  ·   ·  Flag as inappropriate

    Yahoo Team,
    Pls restore my old emails and data (Folders). Now onwards I will use this account actively.

  • Kalpana Joshi commented  ·   ·  Flag as inappropriate

    MY FEEDBACK IS ABOUT MY EMAIL ACCOUNT. I WAS NOT ACCESSING MY EMAIL FOR FEW MONTHS BUT WAS SENDING MAIL FROM MY GMAIL ACCOUNT. I TRUSTED YAHOOMAIL TO KEEP MY DOCUMENTS SECURELY. HOWEVER TODAY i LOGGED IN AND i SEE MY INBOX EMPTY. I AM SHOCKED TO SEE THIS.
    I REQUEST YOAHOOMAIL TO RECOVER MY INBOX AND MAKE IT ACCESSIBLE TO ME

  • FR M1 commented  ·   ·  Flag as inappropriate

    Hi
    This email is from ***@yahoo.com,
    I haven't used it in years,
    Now when I logged in, I did not see any mail;

    Please check this issue,

    Thank you very much

    ***@yahoo.com

  • paul christopher commented  ·   ·  Flag as inappropriate

    my old all mails and important photos missing... how to recovery my yahoo mail - all folders are empty .. how recover m old mail....

  • lucy peñalosa commented  ·   ·  Flag as inappropriate

    Perdí toda la información de los correos antiguos, no dejaron nada. También perdí los contactos.. Quisiera saber como recuperarlos.

  • Edmund Toh commented  ·   ·  Flag as inappropriate

    Hi, how come my inbox is empty? And why the heck am I being directed to payment site just to pay for a free email which I signed up more than 10 years ago? Even if your stupid company insisted for payment, could you at least not to remove all my past emails? Those are my personal items. How the heck can you remove my personal items without my consent?

  • oðuzhan çelik commented  ·   ·  Flag as inappropriate

    Hello there;
    I lost my old emails because I couldn't log into my account for a long time. I want my old mailbox back, which is important to me. Can you help?

  • J Pablo P commented  ·   ·  Flag as inappropriate

    You wiped all email from the inbox linked to my small business account.
    How am I supposed to run a business if you arte going to erase all my emails without notice ??

  • nee nunya commented  ·   ·  Flag as inappropriate

    Wiped out yrs of email / history.
    All because a person doesn't sign in when you want them to.
    Life is so much more complicated than that and with all these time restricted deadlines for everything we only have one strand of hair left to pull out.
    We should have the ability to back up our emails and restore from back ups.
    Its not fair yahoo should have all our life history and we don't.

  • aminu man commented  ·   ·  Flag as inappropriate

    It's great having you back in business after all these years. I can see your security has gone up with the multiple 'prove you're not a robot' while I was signing in. 🤣😃😂😆 Nice having you back but I lost everything, everything in my inbox! 😊 Can't I just get anything back? Messages, contacts, drafts and others 😊👍💖

← Previous 1 3 4 5 … 14 15

New Mail: Conversations/Threads

Categories

Feedback and Knowledge Base

(thinking…)