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emails gone

I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

I hope yahoo will be able to resolve this matter.

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Inu San shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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Responded  ·  AdminProduct Support (Product Support, Yahoo) responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • manisha abraham commented  ·   ·  Flag as inappropriate

    Please restore all my emails. This is crazy that it is just gone. They are of great sentimental value and would like them back

  • Talha Shahbaz commented  ·   ·  Flag as inappropriate

    all my emails are gone, nothing in my inbox/send items however this email was created in 2003 and had a lot of data in it but now everything is vanished and it seems like a newly created account.

  • MARTIN THOMAS commented  ·   ·  Flag as inappropriate

    I don't know if this is where to post this and I'm not paying for help. Netzero offers user service, you should to, they helped me today for free.

  • MARTIN THOMAS commented  ·   ·  Flag as inappropriate

    You emptied all my emails I had in my account, why? I had them stored there thinking they're safe and I don't have the addresses I had there written down. I didn't have access to the net for quite awhile and checked in when I could. Now I'll never be able to contact the people I had stored. I have another account with netzero and I didn't lose anything. What's the deal?

  • otk kitten commented  ·   ·  Flag as inappropriate

    Many of us have history in old accounts, accounts that had a name based on ID at the time, and we changed to a new account when life changed.

    Last time I signed into that account was 4 months ago, to read memories of my now deceased former partner (died from Covid), and for contact information. It is gone. ALL of it is gone. I sat here and sobbed.

    I signed in 4 months ago, and 6 months ago. I verified my other email info and phone number at those times, yet was NEVER CONTACTED that the delete was going to happen. Yes, I could have backed it all up, but YAHOO COULD HAVE PROVIDED COMMUNICATION that they were about to delete more than a decade of my life from the internet.

  • Punit Chowdhary commented  ·   ·  Flag as inappropriate

    i was just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.
    please tell me asap

  • MetallicA MetallicA commented  ·   ·  Flag as inappropriate

    Give my old e-mails back!!! i was inactive just for months and my e-mails deleted. İ'm member since 2000 and you've deleted all my e-mails since 2000 Due to inactivity? Are you crazy? They're not even 10GB data!!!! Why should i use yahoo ever again?

  • Taelyn Kyree commented  ·   ·  Flag as inappropriate

    Its an horrible idea to delete all emails because a person has not logged into their account in a while. I have sent my son baby photos to this email over the last 9 years and THEY ALL WERE DELETED. You guys might as well delete the account if inactive status was an issue. This account was a safe keeping for him because everything overtime has went digital and people actually take more pictures with their phone than anything. This is truly hurtful and because of this i really dont wanna use YAHOO anymore!

  • ali elhagrasi commented  ·   ·  Flag as inappropriate

    please i need my mails from my this email
    when i opened i dont found any mails
    please
    thanks and regards

  • Am Study commented  ·   ·  Flag as inappropriate

    Got stuck in China due to COVID, i can't login to the mail box due to firewall issue within period . I just logged back in to mail box succesfully after boarder realeased , all my valuable business mail got SHREDDED.
    It is very important for me to retrieve those mail history.Please help. How come we don't received any notificiation at all.

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