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emails gone

I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

I hope yahoo will be able to resolve this matter.

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Inu San shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, Yahoo) responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

276 comments

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  • Mohamed Sadiek commented  ·   ·  Flag as inappropriate

    From long time exactly from June 2019 I didn't use my mail
    Just now I setup Yahoo mail & login then I change password & update my number there then Yahoo open with out all my mail was saved at mail before all despair how it come like this
    Pls help
    Mail : ********************

  • ghizlane LAKHMARI commented  ·   ·  Flag as inappropriate

    Hello, i did not use my account during a long time. Then now i lost all my old messages. Please help me to find them

  • Erica Valencia commented  ·   ·  Flag as inappropriate

    I am so angry with yahoo. Over 15 years with yahoo. I open my mail today you have updated and all my mail and folders are gone. No notice.Thanks a lot.? ?

  • naz naz commented  ·   ·  Flag as inappropriate

    My inbox is completely empty and all of my folders have been deleted. I would like to get back my documents/files, emails, folders and contacts (all content). Please help me in this matter.

  • j brisntn commented  ·   ·  Flag as inappropriate

    All emails deleted please restore my old account information. Or at least the ones I had sorted into folders.

  • Eric Zablon commented  ·   ·  Flag as inappropriate

    After not signing to my account for a long time, I am not happy because I was looking for my previous emails but after login to my email I can't access any of my previous emails and I really need them back, please may you support me in this,

  • George Clint commented  ·   ·  Flag as inappropriate

    Yahoo should not delete data befor informing the users, despite the time of non use. At least notification with prenotice must be given.

  • T Keen commented  ·   ·  Flag as inappropriate

    I deleted the last 7 months of emails from my inbox by mistake today 23/01/2020, Tried the restore link on the website but it just sends me in a loop of the same questions without actually sending a restore email request. Who do i contact to get my emails restored?

  • NAIK SUHAS commented  ·   ·  Flag as inappropriate

    I unable to see my old emails, it's complete empty, please help me how access old all mails, thanks.

  • Ole Arin Sakshaug commented  ·   ·  Flag as inappropriate

    When I logged in to check my e-mail at 27. September 2018 there were a lot of messages in my inbox; when I logged in yesterday (5. January 2020), everything had disappeared.

  • Scott Laidlaw commented  ·   ·  Flag as inappropriate

    I have very important emals missing but only from one person. i have maximum security on my account and i dont understand why they would be missing.

  • kerem kurum commented  ·   ·  Flag as inappropriate

    I was signed in 2002 and now this was my fault to use Yahoo? How can you delete all my information without any permission? even any notice?

    I want you to restore my mails and folders immediately

  • Emiliya Proeva commented  ·   ·  Flag as inappropriate

    Please HELP!!!!!.

    I am sure that I used my e-mail less than one year ago. I forgot the password, so I did several attempts. Finally, I entered. Verification code was sent to my recovery e-mail, which I successfully inserted. Nevertheless, when I logged into my account everything was COMPLETELY EMPY (inbox, sent, drafts, archive, spam).
    I am sure that something happened immediately after my entry. I was trying to recover a password from a web site. This web site sent me a new password to the e-mail. After entering into my e-mail, I found out that everything was empty and not even the expected new password. I am sure that the web site sent me a recovery password, because I tried second time and I received one new mail in my EMPTY inbox – the second recovery password from the aforementioned web site.

    Best Regards,

  • Rose Chav commented  ·   ·  Flag as inappropriate

    HEY YAHOO! WHAT ARE YOU DOING? WHY ALL MY FOLDERS ARE EMPTY! WHERE DID ALL THE MAILS GO? I BEG YOU RESTORE ALL MY MAILS! TEY´RE ALL IMPORTANT! i NEED SOME OF THEM FOR MY CASE!

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