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emails gone

I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

I hope yahoo will be able to resolve this matter.

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Inu San shared this idea  ·   ·  Report…  ·  Admin →
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Responded  ·  AdminProduct Support (Product Support, Yahoo) responded  · 

If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

help.yahoo.com/kb/SLN2552.html

In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

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  • raja usman commented  ·   ·  Report

    PLEASE RETREIVE OUR EMAILS .. YOU MUST INFORM TO ALL USERS ...But i think u did not do this... before doing this act we need to save our data.... BUT U DELTE IT .. PLEASE resend to us then we can save Thanks

  • raja usman commented  ·   ·  Report

    CAN ANYONE TELL THAT WHAT HAPPENED to all emails .. YMAIL service provider are you did this to Reset all .... all customers have lost emails plz how can we retrieve the emails... Thanks, Y Mail User

  • Princess Purrfect commented  ·   ·  Report

    Could you please restore all my previous emails, and photos, that were in my inbox. I know that I haven't accessed the account for more than 12 months, but that was because I couldn't remember the password.

    Now that I have found it, I wish to have all the old emails, and contact list. Otherwise, there won't be any point my having this new account.

    Thankyou.

  • isis osiris commented  ·   ·  Report

    Yes, where are the old emails and all that important things that I just to have in it?

  • ngebi julius commented  ·   ·  Report

    my documents and photos I can't find them in my folder

  • Purple Dinasaur commented  ·   ·  Report

    My inbox has been wiped clean and I would like my photos restored

  • ATULSIR Diwakarao Mulatkar commented  ·   ·  Report

    YAHOO SHOULD BE BANNED IN INDIA AND WORLD!

    HOW YOU DELETED MY ALL OLD DATA ?

    NO OLD EMAILS RECORDS, INBOX , SENT AND RECEIVED NOTHING AT ALL ?

    YAHOO IS SICK OR WHAT? WHO IS THE CEO IS HIS BRAIN WORKING OR NOT ?

    ITS OLL *********!!!!!! FOOLISH PEOPLE WORKS AT YAHOO I THINK!

    THATS WHY YAHOO DOWN SO M UCH!!!!

  • hex breaker commented  ·   ·  Report

    Due to the Global Pandemic (remember that?) I was not able to get to this email account for quite a while. Now I come to find out that you have deemed this account 'inactive' and deleted everything except my contacts...Years and years of email deleted and you say they are gone for good. messages from friends I can never get back I really think you should have waited much longer to delete everything
    y'know, due to the GLOBAL PANDEMIC and all.
    Oh, and yes, I did get it and lost people to it as well

  • Roger Snook commented  ·   ·  Report

    There was an email sent to me some time back that I saved in a folder from Cathy Wakabyashi that even though I put it in a folder for safe-keeping you managed to lose it. When did crazy people begin running Yahoo?

  • Kika Beh commented  ·   ·  Report

    hello,i have a problem.i checked my Yahoo email after 4 or 5 years,but unfortunately i can only see the emails of 2020 and 2021.the emails of previous years are not visisble.i have definitely received emails in these years. note that after four or five years i checked my yahoo account.so i have not read all the emails but i can not see.is there a way i can see the emails of previous years?especially the year 2017.
    thank you

  • tilak gupta commented  ·   ·  Report

    not able to see my any mail all mails are deleted, How can I get it, looks like someone hacked my account and cleared all mail, and also I am not not receiving otp in my email

  • Aminul Islam commented  ·   ·  Report

    I lost my all inbox mail. please recover my mail.

  • Aminul Islam commented  ·   ·  Report

    Dear Concern,

    Today I logged my mail ID then I found my inbox is nill. Please Recover my inbox.

    Regards
    ***

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