It is extremely frustrating to be regularly locked out of email for an hour. This is because I use "In Private" browsing when opening emails
I already use 2 factor authentication and I'm regularly asked to "prove I'm not a robot" so that should be plenty of security. Very frustrating Yahoo Mail! I have had to resort to "In Private" browsing, because attachments often fail to load to me email in normal browsing. Here's hoping Yahoo Mail will sort out this problem before I decide to move email provider. Furthermore, it seems to be impossible to contact a customer service person to talk about resolving this issue AND when I try to log it online, it keeps looping me back to the front screen so I can't report the problem online either!!!
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TONY SHEARGOLD commented
I don't want to wait an hour to sign in. I don't want to continually prove i'm not a robot. I would sign in to continue this topic but you won't let me> WHY??????
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simsa peter commented
I thought that only some big companies are ******** in the design of security systems... I was wrong... They invent control procedures that only cause problems for the user (e.g. what is a Yahoo ID? There is no such thing!) the hackers have a good laugh and get away with it . It would be nice to come up with user-friendly and non-annoying solutions. E.G. how stupid is it to "try later..." ??? etc.
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If you're having account or sign-in issues, please contact our Customer Care team at mail.yahoo.com. They are separate from the Yahoo Mail team. They resolve these types of issues and have the tools to help. Hope this helps. Thanks!