My entire account history was deleted. I used it Christmas 2023 and Feb 2024.
I used my Yahoo account between Christmas 2023 and New Year's eve to sign my kids up for a Nintendo Switch family plan. The notice I received explaining why my account was deleted told me that I hadn't used it in 12 months. This isn't true. Also, I used the account to purchase and log into a Blizzard game towards the end of February 2024.
Please help me understand why my entire account history was deleted.
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Yes, we do deactivate accounts after 365 days of no activity. We also send out communications of this to your alternative email, so please make sure that's always up to date! If you need to get it back, you'll need to contact our Customer Care team at help.yahoo.com. They help with account or sign in issues. Thanks!