1696 results found

1. E-mails disappear while I am drafting them

   I have had e-mails disappear while I am creating them and they don't appear in the draft folder. How can I stop this

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2. Annual Billing

   Please provide an option for Annual billing for Yahoo Mail Plus instead of monthly billing. Thank you!

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3. E-mails

   Mail, that I send to myself, I can't even view, because of possible viruses. This is a taking security a little over board. By now everyone should know tnot to open mail, when they don't know the sender. However, you would let me download the email, so, if a virus is in the mail, it would be ok, having it on my computer. What kind of logic is that????

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4. Streamline Yahoo Mail

   Instead of making me deal with another stupid pop-up that is "encouraging" me to do what I AM ALREADY DOING, please give me some way of opting out.

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5. MAKE THE CHECKBOX AREA BIGGER

   Please, for the love of god, make the checkbox are bigger. The only use for the area left of the purple unread dot is to select messages. Yet if I miss the checkbox by 1 pixel, it opens the message I want to select for deletion. I get too many emails I don't want to read everyday. Make it easy for me to delete them.

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6. Delete emails

   Could you make the delete all emails an actual working function? I can only delete them 100 at a time- when I choose to delete all option it deletes NOTHING. It's been like this for years. I am just confused why you have a delete all option if it does not work, especially since I pay for premium. Anyway, just an idea.

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7. Make all email accounts visable

   Please make all email accounts we use visable, without having to switch back and forth. It's very inconvenient.

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8. I cannot open the attached files

   I cannot open the attached files

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9. Getting the old lost emails back.

   Please go through the below communication with your chat bot.

   Chat Assistant

   Agent said: Thank you for your request. Navigate to the message to read the full response.
   Chat sessions are recorded by Yahoo or its service providers. By chatting, you agree to have the transcript of your chat recorded, and you agree to our terms of service and privacy policy.

   Agent said
   Welcome to Yahoo Help! Let me know what I can help you with and we’ll get started.

   P.S. I'm a virtual chat assistant, so please don't tell me personal info like credit card or banking details, or passwords. Thanks!

   You said
   hi

   Agent said
   Hello! Thanks for reaching out. Are you looking for help with your Yahoo Mail, your Yahoo account, or another Yahoo product today?

   You said
   yahoo mail

   Agent said
   Thanks for letting me know you're looking for help with Yahoo Mail. Are you experiencing an issue with sending or receiving emails, having trouble with your account settings, or do you have a general question about Yahoo Mail?

   You said
   how do I get my old emails back? I have signed in after a long time due to my busy schedule

   Agent said
   If you haven't signed in to your Yahoo Mail for 12 months or more, your mailbox may have become inactive. When this happens, all mailbox contents, including emails, folders, contacts, and settings, are permanently deleted and can't be restored. Signing in again will reactivate your account, but the original content and settings will not be recovered.

   If your absence was less than 12 months, or if your emails were deleted within the last 7 days, there may still be options to recover them. For emails deleted in the last 7 days, you can submit a restore request to try to recover your lost messages. Please note that restoration is not always successful, and only emails deleted within the past 7 days can be recovered.

   Could you let me know approximately how long it’s been since you last signed in to your Yahoo Mail? This will help me guide you to the best next steps.

   You said
   Hello, I do not remember the date or the approximate time when I had logged in my account last time, due to medical emergency in family.

   Agent said
   Thank you for sharing your situation—I'm here to help. If you’re unsure when you last signed in, here’s what you need to know:

   If your Yahoo Mail account was inactive for 12 months or more, the mailbox contents (including all emails, folders, and contacts) are permanently deleted and can’t be restored, even if you sign in again.

   If your absence was less than 12 months, your mailbox should still be active. If emails were deleted within the last 7 days, you can try to recover them by submitting a restore request. Please note that only emails deleted in the past 7 days can be recovered, and restoration isn’t always successful.

   To better assist you, do you recall if you received any emails after signing in again, or is your mailbox completely empty? This will help determine the best next steps for your situation.

   You said
   Hi, the inbox is completely empty. I had very very important emails stored/saved in this account. Kindly please please help getting my old emails back. Thank you

   Agent said
   I understand how important your emails are, and I want to help you as much as possible. If your Yahoo Mail account was inactive for 12 months or more, all emails, folders, and contacts are permanently deleted and cannot be restored, even after you sign in again. However, if your account was inactive for less than 12 months, your mailbox should still be active, and there may be options to recover recently deleted emails.

   If your emails were deleted within the last 7 days, you can submit a restore request to try to recover them. Please note, restoration isn’t always successful and only emails deleted in the past 7 days can be restored. You can find more details and submit a request here: Recover lost or deleted emails.

   To help determine the best next steps, could you let me know if you remember seeing any emails (even in folders like Trash or Spam) after you signed in again, or was everything missing right away? This will help clarify whether your account was affected by inactivity or if there might be another reason your emails are missing.

   You said
   Hi, I have checked and seen that there is no email in folders Trash, Spam, Archive or any other folder. There is not a single email in any of the folders including Inbox. Please please help getting all my emails back. Thank you

   Agent said
   Thank you for checking all your folders and letting me know. Based on Yahoo Mail policies, if your account was inactive for 12 months or more, all mailbox contents—including emails, folders, and contacts—are permanently deleted and cannot be restored, even after you sign in again. If your absence was less than 12 months, and your emails were deleted within the last 7 days, you could try submitting a restore request, but since all folders are empty, it’s likely the account was considered inactive and the data was deleted.

   Just to confirm, when you signed back in, did you receive any notification or message from Yahoo about your account being reactivated or any mention of inactivity? This information can help determine if your account was affected by inactivity or if there might be another reason your emails are missing.

   You said
   Hi, yes there was a notification that account was not logged in and not used for long period of time. Please help getting my all earlier emails back. Thank you

   Agent said
   Thank you for letting me know you saw a notification about your account not being used for a long period of time. According to Yahoo Mail policies, if your mailbox was inactive for 12 months or more, all emails, folders, contacts, and settings are permanently deleted and cannot be restored—even after you sign in again. This means that if your account was inactive for that long, unfortunately, there is no way to recover your previous emails or data.

   If you believe your account was inactive for less than 12 months, or if you remember seeing any emails after signing back in (even briefly), please let me know. Otherwise, if your account was inactive for 12 months or more, the data is permanently deleted and cannot be recovered.

   Is there anything else I can help you with regarding your Yahoo Mail account?

   You said
   No, I did not see any email after signing back in even briefly. I understand from your communication that you are not uploading my inbox and sent data. However, I request you to let me know what is the escalation matrix and point of connect for me to narrate the problem and get my all lost emails back due to long inactivity in the account. Thanks

   Agent said
   Thank you for sharing your concerns. I can continue assisting you here in this chat and provide guidance based on Yahoo policies, or if you prefer, I can let you know how to reach a live agent for further support. Would you like to continue getting help here, or would you still prefer to be transferred to a live agent?

   You said
   Please transfer this query with entire communication to a live agent. Thanks

   Agent said
   Thank you for your request. To proceed, could you please provide your email address?

   You said
   pulinshah70@yahoo.co.in

   Agent said
   Thank you for providing your email address. At this time, support from a Yahoo specialist is not available, but you may find helpful information in our help articles. You can use the search feature at the top of this page to look for relevant help topics. If you have a product subscription that includes technical support, please make sure you are signed in with the Yahoo ID associated with your subscription.

   You said
   your answer is not helpful.

   Agent said
   Thank you for sharing your feedback. Would you like to continue discussing your issue here in this chat, or do you still prefer to be connected with a live agent for further assistance?

   You said
   connect me to the live agent please. thanks

   Agent said
   Thank you for your request. Currently, support from a Yahoo specialist is not available, but our help articles may offer more guidance for your issue. You can use the search bar at the top of this page to find relevant help topics. If you have a product subscription that includes technical support, please ensure you are signed in with the Yahoo ID linked to your subscription.

   Please go through the below communication with your chat bot.

   Chat Assistant

   Agent said: Thank you for your request. Navigate to the message to read the full response.
   Chat sessions are recorded by Yahoo or its service providers. By chatting, you agree to have the transcript of your chat recorded, and you agree to our terms of service and privacy policy.

   Agent said
   Welcome to Yahoo Help! Let me know what I can help you with and we’ll get started.

   P.S. I'm a virtual chat assistant, so please don't tell me personal info like credit card or banking details, or… more

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10. Slow Performance

    Slow/sluggish performance within the past 2 months. Both for the desktop and mobile app. More sluggish performance noted on the andriod mobile app. Not sure what changed. Before it used to be nearly seamless switching from folder to folder. Now, I cannot tell if the application is locked up and crashed or it is just being sluggish with the way the speed it takes to switch from folder to folder. This is very annoying. Its only email and not some movie. If the slowness is due to Yahoo trying to add AI or something to better crawl our e-mails, get rid of it and turn it off.

    Slow/sluggish performance within the past 2 months. Both for the desktop and mobile app. More sluggish performance noted on the andriod mobile app. Not sure what changed. Before it used to be nearly seamless switching from folder to folder. Now, I cannot tell if the application is locked up and crashed or it is just being sluggish with the way the speed it takes to switch from folder to folder. This is very annoying. Its only email and not some movie. If the slowness is due to Yahoo trying to add AI or something to better crawl our e-mails, get… more

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11. New version is very messay

    why I love my old version cos
    - unread emails have clear subject headers with their categories / folders name behind
    - now it is infront and makes reading mail headers interrupted by folder name first
    - row separator colors are clear and distinctive, making scanning email headers easy
    - fonts are better compressed and clear

    i really prefer the old email

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12. Remove the hover over folder names

    Every time i go down through my folders the stupid hovering popup would show up and prevent me from clicking the folder below which is actually what i wanted to access. Just remove it. It is unnecessary and flat out stupid

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13. Please reply to my email (it mentions how much less will be charged), thank you.

    I've discovered that all my emails are missing. If possible, please help me recover them. Thank you. (I was unaware of this policy, and you didn't notify me of my backup email address.)

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14. a one click button to easily download yahoo notepad for backup and offline viewing

    a one click button to easily download yahoo notepad for backup and offline viewing. there used to be an extension for downloading yahoo notepad, but it no longer works.

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15. Keep the inbox sorted as selected

    I want to love the new Yahoo Mail, but it is very hard to do so. I do not have the amount of time it takes to efficiently clean out my email. With the free storage limit, it is quite frustrating. I like to go through email by sorting by "sender"; however, as soon as I move a chunk of emails to a folder or delete them, the inbox goes back to being unfilted. I do this by being on the "All" category, and not only is it unfiltered, but it also moves me to the Priority category. It is so frustrating. There are some positives to the new Yahoo, but this is enough to make me want to delete my account.

    I want to love the new Yahoo Mail, but it is very hard to do so. I do not have the amount of time it takes to efficiently clean out my email. With the free storage limit, it is quite frustrating. I like to go through email by sorting by "sender"; however, as soon as I move a chunk of emails to a folder or delete them, the inbox goes back to being unfilted. I do this by being on the "All" category, and not only is it unfiltered, but it also moves me to the Priority category. It is… more

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16. Put filters back

    It used to be really easy to add filters to incoming emails. You've taken the option away from the main screen and hidden it inside options. Please put it back so that emails are much easier to screen and pre-sort. This is one of the main reasons I still use a Yahoo edress.

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17. Filter Unread by Sender Name

    Previously I was able to sort UNREAD emails by sender's name however it wasnt sorting correctly. Now the option is removed and I'm not able select the option.
    Can you PLEASE add back the option to sort Unread emails by sender name AND have it sort correctly. This is currently working in other folders. It is NOT user friendly the way it is currently!
    It is not difficult to add especially since the option is already working in other folders. PLEASE reply with and update and ETA.
    Thank you

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18. Switching between accounts

    Hi there,
    It would be awesome if you could place the "switching between accounts" link or button back to the main screen.
    It used to be a lot more easier and faster to change between accounts.
    Thanks for your consideration!
    Kind regards,
    Akos Kelemen

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19. Forwarding emails- the cursor should be in the adressee field, not in the message section

    Forwarding emails- the cursor should be in the adressee field, not in the message section. You do not necessarily need to write a message when forwarding and email, but you definitely have to enter an addressee. Move the default cursor to the addressee field.

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20. copyable address

    I would like to be able to type someone's name as it is in yahoo and their email populates with their name visible as it already does. Then I would like to be able to right click on that name and copy their email address.

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