New Mail
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My Yahoo Mail has stopped downloading attachments.
I will switch to another mail service if not corrected immediately. This is ********. YOU ARE WASTING MY TIME
I’m sorry that you are experiencing this issue. Can you please access https://help.yahoo.com/kb/new-mail-for-desktop and open a ticket with one of our mail agents to get this issue resolved for you?
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less ads
We should have the option to remove ads without having to pay for anything or download any software to keep them off our screen
Yahoo offers Mail Pro which provides an ad-free experience. You can find out more here:
https://help.yahoo.com/kb/new-mail/sln15803.html
Keep in mind that this doesn’t remove ads in emails or Spam. If you still feel that ads are slowing your mailbox, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
keeps deleting emails that I haven't read
When going through my emails I always mark as read before deleting them. Have noticed more and more emails being sent to trash that I haven't read, but have seen in my inbox. No idea how they are getting there. Really frustrating as I have to go through my inbox and trash folders just to make sure I've not missed anything. Will have to move to Outlook. They don't seem to change format ever 2 minutes and I don't have this issue there
Please check the filters on the account to make sure there isn’t one set up that might make your emails go to the trash folder: https://help.yahoo.com/kb/SLN15994.html
In case you do not have any incoming mail filters set-up on your Yahoo account, please check the incoming mail filters, and junk mail filter, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird, mobile email application).
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I need to know how to delete contacts in my list
My list of contacts won't come up after clicking on list. Many friends have died. and I'd like to remove them from the list. How? Please send info on clearing out the list of contacts.
Please follow the steps here to delete contacts:
1. From Yahoo Mail, click the Contacts icon
2. Click on the contact’s name.
3. Click the More options icon then Delete contact.
4. Click OK to confirm you want the contact deleted. -
Missing E- Mails
In my inbox, Mails between 2nd July to 24th August 2018 are missing.
Can you please restore the same.
Regards
SriniHere’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html
Also, be sure to check your Filters to see if emails are set to go to the Trash, Archive, etc.
https://help.yahoo.com/kb/SLN15994.html
Thanks!
Mail Support -
too slow when openning the mailbox and too slow of upload the attachment!!
Dear Yahoo Technical Team,
It used to be too slow when openning the mailbox and too slow of upload the attachment!!
Can't just be smooth of using this mailbox, and it's too slow after 5;30 p.m.!
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
When I login to Yahoo email, I am always prompted to provide a phone number so that I do not get locked out. I am never going to provide a p
When I login to Yahoo email, I am always prompted to provide a phone number so that I do not get locked out. I am never going to provide a phone number. Is there any way to stop having that prompt ask me to provide a phone number for recovery? I would rather not share my phone number.
Hi there,
This prompt will never stop as long as a mobile number is not listed on the account. We do required that an account have a valid mobile number listed in case the account does in fact need to be recovered. Currently when a new account is created a mobile number is require otherwise an account cannot be created.
Yahoo Product Support
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Viewing sorted emails
I used to be able to sort 'sent' emails by 'recipient' (used it many times). Then one day it was not there anymore. Please give it back.
Hi there,
The option for sorting your inbox are:
- Newest on top
- Oldest on top
- Unread
- Starred
- SenderThese are the only options we currently have for sorting he inbox.
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stop deleting our emails!!!!!!! i wasnt dormant for 12 months!!!!!!!!!!
stop deleting our emails!!!!!!! i wasnt dormant for 12 months!!!!!!!!!!
Hi there,
We see a few reason why emails may be deleted. One, the customer has deleted or whomever has access to the account has deleted those messages. Two, the account has not been accessed for 12 months or more and will be deactivated deleting all content. The third and most common, a 3rd party email client is being used such as Outlook or the stock iOS app on a mobile device.
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Why does my settings not have the "basic" option for yahoo mail
Improve the setting icon to include "Basic" or Classic" for mail
Hi there,
Within Yahoo Mail the option to switch to Basic is still there. Once you click on the gear icon you will need to now click on more settings. You will see the option to move to basic on the left-hand side bar.
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After 18 years with Yahoo account, cannot attach/upload photos from PC.
Although, for a completely unknown reason, as I did nothing differently, one photo attached a week and a half ago. I have no other devices. Just the PC, and a digital camera.
I keep trying everything available to me, and I did read that it was now necessary to use the Yahoo app, but I have no device(s). I also do not have live interaction ability via computer. Why it attached the photo the other week, and hasn't since, is a mystery.
Sending out one photo every couple of weeks is important to me. Thank you.
Hello there,
Get back to what you were doing by fixing an issue that’s interrupting your Yahoo experience. Use these steps, starting with #1, then check if your problem is resolved before moving to the next step: https://help.yahoo.com/kb/fix-problems-yahoo-website-isnt-working-sln2891.html
Thank you!
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Sort by size would be a great addition
Sort by size would be a great addition
Hi there,
Thank you for the feedback. We will be sure to pass this along to our Product Team for review and future consideration in new releases.
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What is this? This is a reminder of the Yahoo Data Breach Settlement. If you previously filed a claim, please do not file an additional
This is a reminder of the Yahoo Data Breach Settlement. If you previously filed a claim, please do not file an additional claim.
If you had a Yahoo account anytime in 2012 through 2016,
a pending class action settlement may affect you.A Class Action Settlement has been proposed in litigation against Yahoo! Inc. (“Yahoo”) and Aabaco Small Business, LLC (together, called “Defendants” in this notice), relating to data breaches (malicious actors got into system and personal data was taken) occurring in 2013 through 2016, as well as to data security intrusions (malicious actors got into system but no data…
Hello there,
I don’t have any specific information regarding the settlement, however, I can provide additional resources, including a website, email address and phone number:
Phone: 1-844-702-2788 (residents of the US) or 1-80-9344112 (residents of Israel)
Website: www.yahoodatabreachsettlement.com/
Email: info@YahooDataBreachSettlement.com -
Don't roll all the messages into one
This new Yahoo mail STINKS. It's just like GMail, which I won't use for the same problem. I hate how email threads are truncated and I can't get back into them. I use Yahoo to plan weddings and I need to be able to see ALL the prior emails from my clients. I also hate that the emails are no longer sorted by date. Whose idea was this and who thought it was a good idea? On top of that, I can't even vote for all the other people who feel the same way. Yahoo, you BLEW it! Thank God…
Hi there,
You can disable the conversations feature by following the steps here: https://help.yahoo.com/kb/manage-conversations-yahoo-mail-sln28055.html
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One click select for a whole month selection will facilitate deletion instead of tedious one by one
At present I have too many emails piling up and yahoo's new way of not removing ticked individual mail is a great idea but if you also permit one click to select a whole month, it will facilitate my removing unread and unwanted emails.
Hi there,
You can currently delete a group of emails following the steps provided here: https://help.yahoo.com/kb/delete-emails-yahoo-mail-sln28054.html
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Stop forcing users to enter mobile numbers
Forcing a user to enter their mobile number for "account recovery" is not a good practice in my opinion. I don't want my phone linked to this account, or any of my accounts in general... won't be using Yahoo mail anymore.
Also, your continuous scroll Homepage is clunky - it feels heavy and dated. Good luck.Don’t get locked out of your Yahoo account. Keep a valid mobile phone number or email address on your account in case you ever lose your password. You can add or replace up to 10 email addresses. This limit includes current emails and any that have been recently removed: https://help.yahoo.com/kb/SLN2058.html
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how can i change my language to english if you are giving me instructions in chinese
put instuctions in English. why my mail changed to Chinese. I don't read or speak chinese
In order to resolve the issue, please visit our help article: https://help.yahoo.com/kb/account/sln16027.html
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I am being charged $.99 cents for yahoo pro monthly; but I don't see it affected on my yahoo mail.
I have a question.
Still seeing ads in your web browser or Mail app with a Yahoo Mail Pro subscription? Please refer to this article for help: https://help.yahoo.com/kb/SLN15803.html
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emails being sent twice
Everytime I send an email it appears twice in my sent folder with slightly different times - it appears to be sent twice and this causing problems especially when I email applications
If you’re also using a third party email app to access your Yahoo account, please check your settings to make sure changes made on all devices do
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Please fix; att.net email will not stay signed in
Since the last update of yahoo mail for att.net, although I select stay signed in, it does not. I have to sign in every time I check mail.
Please fix this .......... SOON ! ! !
Hi there,
This is a known issue with AT&T. You can contact them directly following the step here: https://help.yahoo.com/kb/frontier-rogers-bt-sky-account-sln25426.html
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