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commented
@Adam Duke, Same thing happened to me. I was able to use the Classic version for days as described on Reddit. I briefly switched to the new Yahoo to get to this feedback link and then completely lost the ability to return to classic or even the basic. It's like either a counter threshold was hit or they switched the system to prevent reversal. My recommendation would be to never click on the try new Yahoo option and continue with the path to classic. Very much agree with your statement that the old version isn't discontinued. It's actively being blocked when the user takes certain steps. In short, don't try the new version!
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commented
Today received a new "Term of Service" email from Yahoo. It highlighted they are not responsible for damages caused by their service. If you don't agree, then delete your account.
Not deleting just yet. Migrating to another provider and it will take time to update business, family, and friends with my address. What Yahoo hopes is most people will capitulate to this mess and just deal with it. They don't realize when it burns a lot of time moving, users won't ever come back. They're playing a game that most won't jump. OK for some but it's a good opportunity to delete old emails, re-organize, and go with a better provider.
As people are asking in other forums, yes, this is being forced on Yahoo+ account holders as well.
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commented
Migrating, migrating, migrating more of my accounts to my Gmail address each day. They don't need Yahoo+ accounts to stay in business apparently. Good luck Yahoo!!!
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commented
They finally did it. Even with the paid Yahoo+ $5/month accounts, they removed the ability to go back to basic. Can't disable the AI summary. Using a mail client to avoid using this horrible interface until I can fully migrate all to Gmail and cancel the paid account. Yahoo simply is killing off their mail customers. They don't want the business and they are succeeding. Good job Yahoo! (and shortly Good Bye!).
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commented
The funny thing is that users (including myself) are finding this new version so bad that they immediately change to the cringeworthy version of the basic email ASAP. The comment feedback link on the new Yahoo mail page is hardly ever seen and the distain is very underrepresented.
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commented
Neither new version nor the basic version supports the ability to view the raw text of the email.
This feature was good to inspect spam when the source was questionable. One could at least look at the raw URLs.An error occurred while saving the comment c jurado
commented
Inbox email viewing stops at about 21 months old. This is both for the new Yahoo email and what they are calling "Basic email" assuming you can get to that. Some people can, some people can't.
For people on this complaint thread who have lost access to old emails, you can search for a keyword and the search will find those old emails but only for matched text.
Another bad feature we can add to this list. Sometimes, one can't remember a keyword for an older email but a timeframe. Even if you remember a keyword and find it, other time-adjacent emails on the same topic may not use the exact same keyword. So, you can't see the entire with others.
[Edit] It's possible my statement above is incorrect regarding 21 months in the inbox, then ending. I could have moved all inbox items to folders at that time. Still trying to sort out if Yahoo removed older emails or not. When a company completely changes things up without notice or the ability to go back, then you question every aspect of their actions and assume they've messed up.
So, instead of using the product, you waste time questioning it. Thanks Yahoo team for your hard work.
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commented
Horrible. Like it was written by a kid learning JavaScript in middle school. Yahoo just wants to dump their paid and free mail users and sell ads on their other platforms. There is no other explanation on why this is intentionally so bad. This isn't an accident or incompetence. It's a business decision with a purpose.
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@Anonymous, should listen doesn't mean will listen. I've been in contact with the Yahoo+ customer service as a paid customer. They reply with one short sentence customized to your input and the cut/paste a canned line about "try it and you'll like it". Zero interest or support. They've planned on some attrition and they're willing to take it. They aren't changing up this drastically just for fun. Somehow, they think it improves their business, or they are just planning to kill Yahoo mail in the future. If the latter, they're doing a great job of it.