Use agents that speak perfect English with proper diction.
Most people who call and ask for assistance are old and are not computer-knowledgeable. Being old, such as I am, in most cases we are hard of hearing, and diction is very important to us. A lot of networking companies use help agents that are of a foreign country, and though they may know perfect English, their accent makes it hard to decipher what they are saying. I try to be as kind as possible when this happens to me, but sometimes their diction is so out of kilter, I have to ask for an agent who has better diction. Just something to keep in mind in regards to us elderly people.
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Douglas Wall
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