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If you would like to provide feedback for a particular Yahoo product, please visit our feedback site to select the particular product you wish to provide information about.

If you'd like to leave specific feedback for our Contact Us flow, please do so in this forum.

We invite you to share your thoughtful and specific feedback with us. At Yahoo, we strive to improve our product offerings and we often use the most popular suggestions to make positive changes!

Our Feedback Policy has more on the terms that apply to your input.

Please note: This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

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204 results found

  1. Customer support is garbage

    I tried cancelling my subscription leading up to the automatic renewal deadline, but was unable to get through to the chat service that is limited to M-F, 9AM ET-6PM ET - only available during work hours, expecting customers to work around their work schedules as opposed to providing flexible times and dates throughout the week and weekend - and rarely works when you do find the time to fit it in. Had to spend six hours fighting through "OOPS!" messages and "try again later!" updates before I finally got through. Conveniently told I would be able to cancel my subscription,…

    35th ranked

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    Gathering feedback  ·  0 comments  ·  Account Issues  ·  Admin →
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  2. Actually allow me to report an issue without charging me

    Allow customers to actually communicate a problem with e-mail.

    9th ranked

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    Gathering feedback  ·  5 comments  ·  Admin →
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  3. You can improve help.yahoo by actually providing accurate information.

    Provide accurate 'help' information and make it possible to actually contact a real person. Perhaps add an on-line chat option like other companies do.

    1st ranked

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    Gathering feedback  ·  2 comments  ·  Help Content  ·  Admin →
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  4. Have a viable 'contact us' feature. What you currently have is useless

    Your 'contact us' link is laughable. Doubt anybody gets any real answers from that waste of space. None of the catagories ever fit the answer I am looking for.

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    Gathering feedback  ·  2 comments  ·  Admin →
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